Unable to shut down a Hyper-V VM

Jack Seaman
Jack Seaman used Ask the Experts™
on
I am unable to log on to a hyper-v machine running Windows 2008R2.  Was able to eariler today but not this afternoon.  I get the log on screen but is seems to hang after I enter the logon info.  I attempted to shut down the machine but get this:
An error occurred while attempting to shut down the virtural machine(s).

Falied to shut down the virtual machine.

This ocurs if the current state of the virtual machine does not support shut down.  For example, integrations services might not be install.  If the virtual machine is running an operation system that supports shut dow, ensure that integration services are installed and enabled in the machine settings.

Integration services is installed and I have shut down the machine before.  Any ideas
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kevinhsiehNetwork Engineer

Commented:
Sounds like there is something wrong internally with the VM. You you RDP into it or issue remote shutdown via "shutdown -i"? You may need to just use Hyper-V Manager to power off the VM.

Author

Commented:
How would I issue the remote shutdown command?
kevinhsiehNetwork Engineer

Commented:
"shutdown -i" will bring up the GUI.
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Author

Commented:
I'm guessing here, but, this is issued from the command prompt on the host server.  Correct?  And, don't I need to specify with VM I want to shut down in the command or will the choice be in the GUI?
kevinhsiehNetwork Engineer

Commented:
You can launch it from any domain member...it isn't specific to virtualization. If you want to know how to use it, run "shutdown /?".

Author

Commented:
Ran the command.  It did not restart the VM.  Ran ping -t while trying to restart.  Never lost connectivity with the server.  Is using the stop command in the Hyper-V manager my last option?
Network Engineer
Commented:
Yes.

Commented:
I noticed that after I removed legacy network adapter and added the plain vanilla network adapter I was able to log on and shut down. Still not sure why that it is. Maybe someone else could shed some light on why.

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