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Laptop wont boot up

davy999
davy999 used Ask the Experts™
on
Hi all

Acer aspire 7540g laptop

Every time i try to boot up i get a blank screen. After 5 mins i get this message.
i could not get into safemode

Windows has encountered a problem communicating with a device connected to you computer.

This error can be caused by unplugging a removable storage device such as an external usb drive while the device is in use, or by faulty hardware such as a harddrive or cd drive that is failing. Make sure any removable storage is properly connected and then restart your computer.
If you continue to recive this message contact a hardware manufacture.
File \Boot\BCD
Status 0xc00000e9
Info An unexpected i/0 error has occurred

Ive installed a new harddrive same problem. I removed the cd rom drive same problem.

I then tried to install win 7 everything went ok until it reboots then it hangs agian or goes to sleep. so i tried vista and then got this message.

Bugcode usb driver
Safemode  diable bios memory options such as caching or shadowing
Press f8 advanced setup
Stop error 0x000000FE (0X00000008 0X00000006 0X00000006 0X8DC272FO

any help would be greatfull

Davy
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Author

Commented:
Every time i try to boot up i get a blank screen. After 5 mins i get this message.
i could not get into safemode

sorry i meant i could not get into safemode

Commented:
Set the BIOS setting to default and  I would suggest BIOS update via DOS

Bios download link
http://support.acer.com/product/default.aspx?modelId=1293
Top Expert 2013

Commented:
i would start by running some diags : RAM (memtest86+) and disk
download UBCD to run them : http://www.ultimatebootcd.com/

Author

Commented:
Hi Nobus

Done all of that just a few errors on  the harddrive
Top Expert 2013

Commented:
that can be enough - try the free trial of HDDRegenerator, let it run, and check if it finds a bad sector and repairs it - then buy it to run the full version :
http://www.dposoft.net/hdd.html

Author

Commented:
Cheched the harddrive its ok
Top Expert 2013

Commented:
how did you check it??  with the diag fom uBCD?

Author

Commented:
uxd diagnostics

Author

Commented:
its a brand new drive as well
Top Expert 2013

Commented:
how long took the diag?  if it was done in 5 minutes, its a short diag - and you need the long one
Depending on the disk size, it may take  30" till up to a couple of hours

Author

Commented:
Hi Nobus

Just done another test and now found that the ATAPI on the cddvd has failed and i think that is causeing the problem. Is there a way to fix this???

Thanks
Davy
Top Expert 2013
Commented:
disconnect the dvd, and test if it boots then
you can also replace the dvd drive http://www.geeks.com/products_sc.asp?cat=351

Author

Commented:
Hi nobos

Changed the drive that helped
Top Expert 2013

Commented:
hoi Davy, can you explain a bit the solution (for others reading this Q) ?