Sharepoint WSS 3.0

Mr_Wormald
Mr_Wormald used Ask the Experts™
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We have a sharepoint server that is accessbile from the internet. We have a user trying to access an excel document but after she enters her domain credentials it appears with an error "Microsoft Office Excel cannot access the file http://websiteaddress.com.au/Document Library Name\file.xlsx There are several possible reasons" Has anyone have any idea why this is happening? It doesnt happen on all the documents this user tries to access ..........
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Hi,

1. Did you verify if those documents are approved?
2. Check the permissions on the document library.
3. Try to check with an account with higher previlege is able to view those documents or not.

Author

Commented:
1. Did you verify if those documents are approved?
Yes this is approved
2. Check the permissions on the document library.
Permissions are fine
3. Try to check with an account with higher previlege is able to view those documents or not.
Didnt make a difference
Justin SmithSr. System Engineer
Top Expert 2012
Commented:
Are your Alternate Access Mappings correct for the site?
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Author

Commented:
wouldnt that affect everything? We are able to open most documents it just seems to be this one at this stage.
Daryl SirotaDirector of Technical Services
Commented:
Check the server's ULS logs right around the time of the error and see if anything shows up.  Also, Event Viewer might be helpful too.  

Check the size of their local TEMP folder, I've seen issues when that gets too big/corrupt.

Author

Commented:
We dont seem to be getting this issue anymore.

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