Restore mailbox in exchange 2010

human1900
human1900 used Ask the Experts™
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Dear Experts.

We treid to restored some messages from user mailbox but we got error..

V-79-57344-905 - The resource credentials for the restore job were unable to create a role assignment for ApplicationImpersonation. Review the credentials to ensure that it has the rights that are required for ApplicationImpersonation.

we use windows server 2008 and exchange 2010 and Symaneic Exec  2010 R2.
we traid most solution but still not able to restore individual mail.?
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Commented:
How were you trying to restore the items, i.e. what process or product were you using and what exact steps did you take?

Commented:
Depending on what account you are using you can assign the ApplicationImpersonation role to that role group.

For example, if your account is adm_user and is a member of the Organizational Management you would go into your exchange control panel(the web version), choose Roles & Auditing > Administrator Roles and then find Organizational Management.  Double click the role and under the Roles: section choose Add.  Now add ApplicationImpersonation to the role and it has those rights.

You can also create a separate role group and just assign the applicationimpersonation role to it if you don't want all Organizational Management users to have the ability.

Here is more information on adding roles to Role Groups:
http://technet.microsoft.com/en-us/library/dd638202.aspx

Author

Commented:
Dear

Thank for replaying but the issue not with credential (user rights we are using admin with full write also run command to test and it is pass the test.)
I included attached file which show how we configured the restore for individual mailbox.
also I can explore the mailbox and select which mail I want to restore..
Restore-mail.docx
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Commented:
Have you followed this article from Symantec?  http://www.symantec.com/business/support/index?page=content&id=TECH125119

Commented:
One major point to consider here is that with Symantec Backup Exec in order to obtain a Mailbox/Folder/Item level recovery you must run an Exchange Granular Recovery Technology (GRT) backup.   If you ran a regular backup then your only choice is to Restore the DB files and use the MS Recovery Database and you can see how to do that here with Symantec http://www.symantec.com/connect/articles/how-restore-exchange-2010-database-recovery-database-using-backup-exec-2010

Author

Commented:
Dear all

to restore mailbox same error we gote.
we checked :- all working fine
1- the backup  checked an account has the proper Role assignmented
2- Confirmed that EWS is function properly
3- reset services username and pawword.
4-restard the all Exec 2010 services in backup server
5- restart Backup agent in exchange server.

1- how I can and where Change the Backup Exec Service Account/Logon Account from Domain\User Name to FQDN\User Name.FQDN-Fully Qualified Domain Name.can you give me example..
2- what about prox we did not use proxy. ..what about this command can you explain for me it is not clear with me when I can use it..(. Reset proxy on Exchange 2010 CAS server(s) and Media server using following command:
NETSH WINHTTP RESET PROXY)
Dear all

to restore mailbox same error we gote.
we checked :- all working fine
1- the backup  checked an account has the proper Role assignmented
2- Confirmed that EWS is function properly
3- reset services username and pawword.
4-restard the all Exec 2010 services in backup server
5- restart Backup agent in exchange server.

1- how I can and where Change the Backup Exec Service Account/Logon Account from Domain\User Name to FQDN\User Name.FQDN-Fully Qualified Domain Name.can you give me example..
2- what about prox we did not use proxy. ..what about this command can you explain for me it is not clear with me when I can use it..(. Reset proxy on Exchange 2010 CAS server(s) and Media server using following command:
NETSH WINHTTP RESET PROXY)

Author

Commented:
closs

Author

Commented:
I did not get solution as what I extected

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