Outlook.exe is not starting on a new HP Laptop

eelh
eelh used Ask the Experts™
on
Hello,

When I launch outlook.exe, the process is in the tasks manager.
The memory size is around 128ko, sometimes more.
I cannot kill it and the computer is very slow.
I cannot restart windows. I have to push the powerbutton...

I have tried to repair office 2010.
I have disabled the addins using the registry regedit

So i'm blocked.

Help me please!
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Top Expert 2012

Commented:
Check SP1 is installed
http://support.microsoft.com/kb/2460049

there were performance issues addressed


If you have AV installed, try disabling it
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Commented:
When I launch outlook.exe, the process is in the tasks manager
  - place processes in alphabetical order and make sure outlook.exe instance is not running more than once.

The memory size is around 128ko, sometimes more.
  - should be ok

I cannot kill it
  - do you have local admin rights

and the computer is very slow
  - could be a computer issue rather than Outlook, is the computer slow only when Outlook crashes or is it slow all the time? how much memory, hard drive free space, and  CPU type?

I cannot restart windows. I have to push the powerbutton
  - can you restart the computer normally if outlook is not crashing, in other words restart the computer don't open Outlook and see if the computer will restart not using the button. This will help understand if the computer is having problems or Outlook is causing the problems.

Author

Commented:
Hello,

I have reinstalled the OS. It's now working fine.

I have installed 2010 SP1 ans Win7 SP1.
It's a new computer with enough diskspace, in a domain but with local admin rights.


Never saw it before.

Thanks for your help,

Cedric

Author

Commented:
Should resolve in any cases.
Not in mine.

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