Mouse won't click or pull down menu's in Windows 7 Pro

calavera44
calavera44 used Ask the Experts™
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Hi All,

I have a client with a Windows 7 pro machine that the mouse fails to click or pull down menu's sometimes.  If I go to task manager with ctrl alt del, then exit, the mouse starts working.

I have tried 2 different wired and 2 different wireless mice.  I download and install the latest drivers for them and still, it fails.

Can you help me to fix this?

Jallen
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I had this same issue and only ctrl-alt-del or ctrl-esc would fix the issue. I fixed it by going to the device manager and then "Mice and other pointing devices". After right clicking and uninstalling, and rebooting, everything worked.

Commented:
Is the client using a tweak software? This could be a root cause for failures like you described? Was it working before? If yes I would like to restore WIN to a point where the mouse was working fine.

Maybe another nice test would be to create a new standard user and see if this behavior is still coming up.

Hope this helps
Raymond PengSystems Engineer

Commented:
what kind of mice is it?  If USB, can you try a different port or could be the USB controller is bad.  Try using a PS/2 mice and see if issues persist.
Raymond PengSystems Engineer

Commented:
start > run > devmgmt.msc

scroll to USB controllers > Expand to show USB Root Hub > under each root hub, right click > properties > power management tab > uncheck 'allow the computer to turn off this device to save power.'

Author

Commented:
Hi,
I have already tried remove driver, reinstall and reboot.  That did nothing, same issue.  They are not using any tweak software.  

I have tried different ports in the computer, same issue.  There is no PS2 port.

My most recent fix was to try the suggestion from l33tf0b to change the power management function for the mouse.  I have not heard from the client whether they are still having the same issue.  

I'll keep you posted!

Jallen
Hi all,

I found the solution and it goes like this.  The mouse was a Logitech mouse with a unifying adapter.  I replaced the unifying adapter and so far the client has been fine with all the issues previously encountered.  
I don't know why the other wired mice failed but the new unifying adapter for the Logitech mouse appears to have solved this issue.

JAllen

Author

Commented:
I tried all the other suggestions and none made a difference.  My solution worked.

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