need assistance with a strange lync address book issue

siber1
siber1 used Ask the Experts™
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hoping someone has a solution for this, for some reason, there are a few users in lync enviroment that are showing outdated phone numbers in their lync clients.

we are not pulling down a local copy of the address book, but rather the lync clients are getting the address book directly from the f/e servers.
i have run the update-addressbook command and even refreshed the directory copy on lync, however when i check the number of these users in the lync client, it still shows the old phone number.

not to complicate things futher, but when the lync client is closed [exited] the outlook 2010 mapi client [in offline mode] shows the correct phone number for this user, howeve when lync is launched, then outlook client then reverts as well to the outdated phone number.

any assistance would be appreciated.

S.
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IT Manager
Top Expert 2010
Commented:
Have you updated the lync client?

http://support.microsoft.com/kb/2684739

Author

Commented:
ended up removing the user and re-adding to clear.

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