OWA 2010 Manage another users account

markymark10
markymark10 used Ask the Experts™
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Hello

I want to manage another users' Out of Office message using OWA, but for some strange reason they do not appear on the list of users to manage (OWA->Options->Manage My Organization->Manage another user).

This individual does appear on the Users and Groups->Mailboxes though.  I can't quite figure this issue out.

thanks
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Do you have access to that users Mailbox? In exchange right click mailbox and go to full permissions. Is your name in that list?

Commented:
Do not select "My Organisation" in tab Seletct what to manage..select "Another User". The benefit in this method is that the admin account doesn’t have to be given explicit rights on the user’s mailbox.


Please refer attached document for same.
Out-Of-Office--OOF-.doc

Author

Commented:
@vmagan - no I am not on the list, but niether am I on the list of any other user that I can see.  I did notice one item missing from the Manage Full Access Permissions, which was Domain\Exchange Servers for this user so I just added that permission.

@dipak1383 - I mentioned that I selected Another User, which I do not see this particular user in that list, but I do see the user in My Organization.  

I'll see if the change I made to Manage Full Access Permissions fixes the issue ane report back soon.
Hello

I just discovered the user account "missing" from the manage list is sitting on the Exchange 2007 server - it was the only mailbox that was overlooked on the move.  It did not have anything to do with permissions.

thanks for your assistance!

Author

Commented:
I discovered (on my own) that the mailbox that was missing from the OWA Manage Another Account list was listed on another server (exchange 2007), and had nothing to do with permissions.  I moved the mailbox to Exchange 2010 and this resolved the issue.

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