Windows 7 error message

Dave1971
Dave1971 used Ask the Experts™
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I get an error message when installing Windows 7.  Right when it's about to finish the installation an error comes up with:

Windows could not update the computers boot configuration.  Installation cannot proceed.

I looked online for support but can't find a solution to the issue.  I'm installing on an HP Z210 Workstation and believe it's related to the Master Boot Record and can't resolve.  I also put in a new hard drive and the same error comes up at the end when Windows is about to finalize.  Please help!

HP Tech Support has not been able to help and thinks that it's related to Microsoft OS.
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Is the CD a 64 bit and the computer can only handle 32 bit? Remember, you need 64 bit hardware for a 64 bit operating system. Check this out and let me know. Better yet, please post the specs on your machine. Im sure the Z210 can handle a 64 bit though I thought I'd ask. Also, is this an itanium version?

Author

Commented:
It's capable of running both 32 and 64.  The processor is a core i7.  I had 64 on it but decided to format and reinstall due to an issue with a crrupted software that cased me to do a recovery.
Commented:
Maybe use gparted to look at the drive and see if there is an MBR on one of the partitions. Maybe format it there before trying to install Windows 7.

Have you tried a different Windows 7 disc? I've seen issues with installation caused by the media rather than the computer.
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Author

Commented:
I tried multiple CD's that came from the manufacturer.  I replaced the drive with a new one and the issue is still reappearing.  I read that I should use EBCD but I'm not aware of what this software does.

Commented:
I don't know how EBCD would help with your problems. I still think it must be hardware related. If you can use the CD or Hard drive and successfully install it in another computer, that pretty much proves that it is another piece of hardware in the HP.

Author

Commented:
Do you think it's hardware especially when it goes all the way to the installation process and fails at the end of the installation?  When I look in the Bios and in the Boot Sequence I have UEFI and Legacy Source.  I don't know if it's hardware of software but HP really thinks it's software.

Commented:
Is this the only machine of that model you have? Were you able to successfully install it on another machine with a similar bios setup?

Author

Commented:
I don't have any other system to use.  This is the only system i've ever had this type of issue with.

Author

Commented:
I think it might be my Raid driver or perhaps the wrong drivers for the chipset.
Top Expert 2013

Commented:
did you run any hardware diags ye?   if not i suggest testing Ram and disk, to be sure about the basics
the fact that the error appears at the end of the install suggests it finds the disk properly
Top Expert 2012

Commented:
Set your BIOS to defaults - I think the SATA configuration setting in there may be incorrect.   It shouldn't need RAID drivers, and the default Win7 drivers should work.  HP telling you that the software is at fault is laughable - it's a standard Win7 OS installation disc.

Author

Commented:
I've already set into default and the issue is still persistent.  I've already read other threads that had the same problems and still cannot figure the issue at hand.  I can't believe there's still not a resolution to this problem.  Please help!
Top Expert 2013

Commented:
you did not answer my question : did you run any hardware diags yet?   if not i suggest testing Ram and disk, to be sure about the basics
you can download UBCD for that, and run memtest86+ for ram, and the disk diag for your disk brand  http://www.ultimatebootcd.com/
Top Expert 2012

Commented:
If you put in a new drive and the same thing happens, I don't think the drive is at fault.  Everything sounds like you have an Intel RAID set up as the default, instead of an SATA single drive.  I would check the boot order also, to make sure the SATA drive is the first selected device.

Author

Commented:
I ran a memory and disk test and nothing is wrong with them.  I also checked the Bios again and made sure the SATA is set to boot first.  Still getting the issue at the last 10 percent of the install.
Top Expert 2012

Commented:
If you've got another OS installation disc (that's not from the manufacturer), I would try that to see if the problem is with the disc.  Ubuntu, for example, would be a good test.

Also, have you tried a reset of the CMOS using the jumper or by removing the battery?  It might be different than selecting default settings.

Author

Commented:
I did try another disk and also took the bios battery out.  I'm starting to think that it's related to the Raid Controller drivers.  Not sure how to go about fixing that issue.
Top Expert 2012

Commented:
You should not need RAID controller drivers for a Win7 installation, unless the hard drive is configured as RAID and the boot order is set to that.  It does sound like the OS can't figure out where the hard drive is.  What does the BIOS say about the drive?

Author

Commented:
It detects my drive and I'm able to partition and set my primary.  It just fails at the end with that error message.
Top Expert 2013

Commented:
i think it is an upgrade install - can you try a clean install?
for upgrade, look here for info :  http://support.microsoft.com/kb/931697/en-us

Author

Commented:
I did a full install nd continue to have the same issue.  There's gotta be someone that's figured this issue before.
Top Expert 2013

Commented:
did you delete the old partitions  during install?  if not do so

Author

Commented:
I deleted the old partition and just kept 1 primary.  I also formatted it before installing the new OS.
Top Expert 2012

Commented:
Are you able to install a non-Windows OS to the hard drive?  eg, Ubuntu?

Author

Commented:
I've never tried ubuntu beore.  I'll check it out and let u know.
Dave1971 I have been fighting this issue for about 3 weeks myself. I have done everythign I possibly can to get everythi g configured properly but to no avail. I am personally leaning to=wards it is an update issue with Microsoft (wondering is SP1 needs to be slipstreamed in theinstall disc. I cant even get the HP restore DVD to run. My problem is that i cant get the windows boot manager to stay enabled.

I am willing to bet that these instructions will help you but they have not helped me:

1.      Boot from the Windows 7 install media (You must initiate this boot from a device labeled as a UEFI device, or the installation of Windows 8 will produce an error that the OS cannot be installed to a GPT partition) These UEFI boot devices will have a prefix UEFI: "name of your device", and show as a boot option in your UEFI.
2.      After booting to the UEFI device you see the Install Windows 7 screen, press Shift + F10 to open a command prompt.
3.      Type Diskpart, press Enter.
4.      Type List Disk , press Enter.
5.      Type Select Disk # (where # is the number your drive shows up as), press Enter.
6.      Type Clean, press Enter.
7.      Type Convert GPT, press Enter.
8.      Type Exit, press Enter.
9.      Close the Command Prompt window.
10.      Click the "Next" button.
11.      Click the "Install now" button.
12.      Accept the terms and click the "Next" button.
13.      Choose "Custom: Install Windows only (advanced)."
14.      Select the partition and click "Drive options (advanced)"
15.      Click "New" and then click the "Apply" button. Three partitions should appear.   Click the bottom partition.
16.      Click the "OK" button and then click the "Next" button.
17.      From then on follow the on screen instructions till you get to the desktop.
Note: If you can't boot after the install you need to make sure the boot is set to "Windows Boot Manager" in the UEFI. Also, important info.

let me know if this helped you

Author

Commented:
The issue was resolved due to how the boot sequence is set up in the BIOS.  You should try to set the UEFI and the Legacy Source where the boot sequence should be:

EFI Boot Sources
     Atapi CD/DVD Drive
     Windows Boot Manager
     USB Floppy/CD
     USB Hard Drive

Legacy Boot Sources
     Atapi DVD/CD
     Hard drive
     USB Floppy/CD
     Network Controller

Once you set it that way, make sure to save it and boot up to your recovery CD and install your OS.

You can also disable your UEFI in the BIOS once the boot sequence is saved if the first option didn't work.  Make sure to not change your boot sequence.  

Your third option is to also take the hard drive out and install the OS on another PC and than put it back in that PC and try again.  Those are the things i did and it worked out for me after 3 weeks of hell and no resolution posted on any Forums.  I also got the help of some  Techies that help me figure this issue out.  It took them all day.

Good luck to you and I hope it worked out well for you.

Commented:
I encountered this same issue. After reading this thread, I disabled the entire EFI boot section and my Windows7 install finally succeeded.
Top Expert 2013

Commented:
maybe i missed something, but did you delete ALL partitions from the drive?

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