Recently explorer.exe, copy & paste of documents, and other processes are slow and stop responding

edsager
edsager used Ask the Experts™
on
So, recently, my computer has started to slow significantly, including booting, transferring files via cut/copy and paste, trying to rename a file, open Properties of a file, sometimes even just selecting a file, software (including Windows Explorer.exe) stops responding and needs to be manually stopped, boot times are extremely slow, etc.

Specifically with transferring documents using copy/cut and paste, sometimes explorer.exe freezes and never moves the document or it takes several minutes to have the transfer take place.  The fewer the number of files transferring, the more often this problem arises.

If I have to manually end the task explorer.exe twice or more, I am unable to access the file system until I reboot.

The programs with the worst track record thus far are as follows:

1. Windows Explorer.exe
2. Adobe Acrobat 9.5
3. Outlook 2010 (32-bit)
4. Microsoft Word 2010

I recently updated Adobe Acrobat Pro from 9.3 to 9.5.

I provide a few of the error reports.

I am running Windows 7 64-bit SP1.

Question:  what is the best way to troubleshoot these problems?

Any ideas as to what is going wrong?

Thanks,
edsager
errors.txt
Administrative-Events-for-7-days.png
boot-times.png
explorer-crash.png
explorer-crash2.png
explorer-crash3.png
windows-crash.png
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2012

Commented:
First, you need to distinguish whether you have a hardware problem or a software problem.  Boot with a Knoppix CD (http://www.knopper.net/knoppix/index-en.html) and see if it behaves normally - if it hangs or crashes, you have a hardware problem and need to run diagnostics on the hard drive (Ultimate Boot CD has the manufacturer's utilities).

If it runs ok on Knoppix, you may have a corrupted OS or malware.  Check for malware with TDSSKiller, MalwareBytes, and Microsoft Security Essentials.  If it's clean, a repair may be necessary - http://windowssecrets.com/top-story/win7s-no-reformat-nondestructive-reinstall/

Author

Commented:
Excellent! Thank you!  I will try out your suggestions.

Thanks,
edsager
Top Expert 2016

Commented:
A problem with your video hardware caused Windows to stop working correctly.

Implies a video driver problem

Author

Commented:
Thank you both for your responses.

Callandor~ It runs fine on Knoppix and only one malware entry was found after using TDSSKiller, MalwareBytes, and Microsoft Security Essentials.

ve3ofa~ Yes, I saw that the video driver caused Windows to stop working.  But there are many other errors which are not yet accounted for and which I think might be helping cause the extreme slowness of my computer.  Other than updating the video drivers, is there something you see that I can do?

I am unsure if I will do the non-destructive re-install, but it sure sounds like a good idea.

Any other suggestions?

Thanks,
edsager
Top Expert 2012
Commented:
Your hardware is ok, so I would recommend a video driver reinstall, since a slow video draw can make everything seem slow.  If that doesn't solve everything, perform a repair install of Win7 and reinstall all the motherboard drivers afterwards.

Author

Commented:
Thank you and sorry for taking so long.  It took awhile before I had the time to perform the suggestions.  Again, thank you.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial