edsager
asked on
Recently explorer.exe, copy & paste of documents, and other processes are slow and stop responding
So, recently, my computer has started to slow significantly, including booting, transferring files via cut/copy and paste, trying to rename a file, open Properties of a file, sometimes even just selecting a file, software (including Windows Explorer.exe) stops responding and needs to be manually stopped, boot times are extremely slow, etc.
Specifically with transferring documents using copy/cut and paste, sometimes explorer.exe freezes and never moves the document or it takes several minutes to have the transfer take place. The fewer the number of files transferring, the more often this problem arises.
If I have to manually end the task explorer.exe twice or more, I am unable to access the file system until I reboot.
The programs with the worst track record thus far are as follows:
1. Windows Explorer.exe
2. Adobe Acrobat 9.5
3. Outlook 2010 (32-bit)
4. Microsoft Word 2010
I recently updated Adobe Acrobat Pro from 9.3 to 9.5.
I provide a few of the error reports.
I am running Windows 7 64-bit SP1.
Question: what is the best way to troubleshoot these problems?
Any ideas as to what is going wrong?
Thanks,
edsager
errors.txt
Administrative-Events-for-7-days.png
boot-times.png
explorer-crash.png
explorer-crash2.png
explorer-crash3.png
windows-crash.png
Specifically with transferring documents using copy/cut and paste, sometimes explorer.exe freezes and never moves the document or it takes several minutes to have the transfer take place. The fewer the number of files transferring, the more often this problem arises.
If I have to manually end the task explorer.exe twice or more, I am unable to access the file system until I reboot.
The programs with the worst track record thus far are as follows:
1. Windows Explorer.exe
2. Adobe Acrobat 9.5
3. Outlook 2010 (32-bit)
4. Microsoft Word 2010
I recently updated Adobe Acrobat Pro from 9.3 to 9.5.
I provide a few of the error reports.
I am running Windows 7 64-bit SP1.
Question: what is the best way to troubleshoot these problems?
Any ideas as to what is going wrong?
Thanks,
edsager
errors.txt
Administrative-Events-for-7-days.png
boot-times.png
explorer-crash.png
explorer-crash2.png
explorer-crash3.png
windows-crash.png
ASKER
Excellent! Thank you! I will try out your suggestions.
Thanks,
edsager
Thanks,
edsager
A problem with your video hardware caused Windows to stop working correctly.
Implies a video driver problem
Implies a video driver problem
ASKER
Thank you both for your responses.
Callandor~ It runs fine on Knoppix and only one malware entry was found after using TDSSKiller, MalwareBytes, and Microsoft Security Essentials.
ve3ofa~ Yes, I saw that the video driver caused Windows to stop working. But there are many other errors which are not yet accounted for and which I think might be helping cause the extreme slowness of my computer. Other than updating the video drivers, is there something you see that I can do?
I am unsure if I will do the non-destructive re-install, but it sure sounds like a good idea.
Any other suggestions?
Thanks,
edsager
Callandor~ It runs fine on Knoppix and only one malware entry was found after using TDSSKiller, MalwareBytes, and Microsoft Security Essentials.
ve3ofa~ Yes, I saw that the video driver caused Windows to stop working. But there are many other errors which are not yet accounted for and which I think might be helping cause the extreme slowness of my computer. Other than updating the video drivers, is there something you see that I can do?
I am unsure if I will do the non-destructive re-install, but it sure sounds like a good idea.
Any other suggestions?
Thanks,
edsager
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ASKER
Thank you and sorry for taking so long. It took awhile before I had the time to perform the suggestions. Again, thank you.
If it runs ok on Knoppix, you may have a corrupted OS or malware. Check for malware with TDSSKiller, MalwareBytes, and Microsoft Security Essentials. If it's clean, a repair may be necessary - http://windowssecrets.com/top-story/win7s-no-reformat-nondestructive-reinstall/