Internet explorer issue

gnkitsc used Ask the Experts™
Hi All,

I am getting the following error when trying to download something:

"Internet Explorer cannot open the Internet site site name. An internal error occurred in the Windows Internet Extensions. "

I've clearded my temp files and cookies can you please advise thanks
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John EastonDirector

I can't say that I've seen the exact error, but given it is talking about "extensions" I would disable any add-ons which might interfere with downloads.  If in doubt disable them all and see if the download works.  Then one by one re-enable them to see which is causing the issue.
Manager IT Service Desk

•What were the changes made before the issue?
I would suggest you to refer these methods:

Method 1:

Let us reset the Winsock and check if that helps in resolving the issue.
To do this, follow these steps:
a. Click Start, and in Start Search, type cmd.
b. Right-click the cmd entry that appears in the search results, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
c. At the command prompt, type the following, and then press ENTER:
netsh winsock reset
Then, you should see the following message:
Successfully reset the Winsock Catalog. You must restart the computer in order to complete the reset.
d. Restart the computer.

Note If you receive an “Access Denied” error message instead of the message that is mentioned in step c, the command prompt was not correctly elevated. In this case, close the Command Prompt window, and repeat steps 1 through 3. Make sure that you correctly implement step b.
Method 2:

Try resetting Internet explorer settings and check.


Please note that running Reset Internet Explorer Settings will reset all user-defined settings including those set by installed extensions, toolbars and other add-ons to IE Defaults. This includes all Security, Privacy and Zone settings. Also this will clear browsing history, delete all temporary Internet Files, cookies, form data and especially all stored passwords.

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