We have BlackBerry® Enterprise Server Express 18.104.22.168 in our organization
Whenever a user archives mails in Outlook 2010/2007 those mails are not synced in the BB device mailbox, those mails are still appearing in the inbox of the BB device, I've tried changing the Hard delete setting in the Blackberry server but it did not help.
I also asked the user to verify the following settings:
Make sure that Wireless Reconcile is set to On. Try toggling that to off, saving it, then turning it back on again.
Messages Options - Email reconciliation - Delete on Mailbox and handheld.
wireless reconcile = Yes
On conflicts = Mailbox wins.
Still no change..