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Print spooler stops constantly on print server.....

hey peeps,

I've got a Windows 2008 R2 server on a tin machine and one of its services is acting as a print server. It was fine until two days ago.

The print spooler keeps stopping. I restart it. Then it stops again.

I've installed updates/patches, and rebooted. I even removed the entire print services and added it again to no avail. I'm wondering whether this could be to do with a driver it doesn't like?

This is one of the only errors I receive:

Faulting application name: spoolsv.exe, version: 6.1.7600.16661, time stamp: 0x4c6f61fe
Faulting module name: ntdll.dll, version: 6.1.7600.16915, time stamp: 0x4ec4b137
Exception code: 0xc0000374
Fault offset: 0x00000000000c6ae2
Faulting process id: 0x590
Faulting application start time: 0x01cd1eee746d17ee
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b2d6e26f-8ae1-11e1-9355-002655cfcb5f

Any clues as to what it might be or what one should do from here?

Thanks a lot
Yashy

Gary Coltharp

I had this problem with a bad user mode driver that wasnt compatable with an update to .NET... but before we go there, you can just remove all of the jobs in the spool folder.

Stop the Print Spooler service... navigate to %systemroot%\system32\spool\printers
If any files are there, hard delete them (shift + delete).

If that doesnt cure it, look at the first possibility.... sort your updates to look at what updates were applied when you started having trouble.

Hope this helps.

ASKER CERTIFIED SOLUTION

celazkon

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meljosh

have you tried changing the recovering for the printer spooler?

Yashy

ASKER

gcoltharp - that completely did the trick! You genius.

FYI, the problem was occuring prior to any updates; I carried out the updates afterwards.

Thanks so much
Y

Gary Coltharp

You are most welcome. Glad to help.

Gary Coltharp

Would have appreciated the points...but oh well.

celazkon

The points assigned to me, but you used the gcoltharp's advice. D'oh! :)

Yashy

ASKER

I did this all by mistake....so sorry. Can we revoke that? I clicked the wrong one by mistake guys!!

Yashy

ASKER

If the points can't be reappointed, then Gcolthart...I'll repost question and you just copy/paste the answer here and I'll assign points to you this time.

Gary Coltharp

You can try contacting an admin here. I don't know what the process is. You don't need to repost though. If the points can be reassigned, awesome....if not, no worries.

Mistakes happen. :)

Yashy

ASKER

I've sent their team an email and will wait for their feedback. Apologies to both of you here, including you Celazkon for the confusion, but seeing as the advice used was the one from Gcolthartp it's fair I appoint those to him.

celazkon

sure. No problemo.

ITscapes

gcoltharp's solution below fixed the print spool problem on a WIndows Server 2012 Essentials installation as well.
I 'm adding the comment to help make finding this solution easier here on EE.

by: gcoltharpPosted on 2012-04-20 at 06:44:23ID: 37871154
I had this problem with a bad user mode driver that wasnt compatable with an update to .NET... but before we go there, you can just remove all of the jobs in the spool folder.

Stop the Print Spooler service... navigate to %systemroot%\system32\spool\printers
If any files are there, hard delete them (shift + delete).

If that doesnt cure it, look at the first possibility.... sort your updates to look at what updates were applied when you started having trouble.