VMware reports "Trouble writing to destination, error -1020 ( sharing violation)"

funasset
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I VM'd a couple of physical servers last week and setup a backup job in the Data Recovery module for each. Things ticked along fine until suddenly each job is reporting the following error and failing -

5/1/2012 11:09:11 AM: Normal backup using Backup Job 1
5/1/2012 11:09:14 AM: Created snapshot "_datarecovery_"
5/1/2012 11:09:14 AM: Copying "source.domain.ourcompany.com" to destination "/NAS2100/Store/"
5/1/2012 11:09:35 AM: Trouble writing to destination, error -1020 ( sharing violation)
5/1/2012 11:09:35 AM: Task incomplete

The only thing I've done admin-wise since the backups were OK was to upgrade the firmware on the target which is a NAS box and reboot it. I have other backup jobs that use an iSCSI portion of the NAS and they worked OK overnight and you can browse the NAS OK so I'm a little puzzled!!

Has anyone seen this before?

Thanks
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Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
Check the permissions on the NAS, check the NAS CIFs share, maybe dismount the share and re-connect and mount using correct username and password.

if all fails, restart the vDR appliance.

Author

Commented:
Thanks for the quick reply.  Apologies but could you expand the reply a little - I'm still finding my way around the VSphere Client et al.  Do you mean just check the Windows permissions on that share? How do I check the NAS CIFs share?

Do you mean remove/re-add the Windows share of the directory on the NAS?

Thanks
VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017
Commented:
Check the Windows permissions on the share on the NAS.

you would need to login on the NAS, and check how you have setup this CIFs share.

also remove the share (mount point) from VMware Data Recovery setup in Configure.

or, before you do all that, restart the appliance.
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Author

Commented:
I've restarted the appliance and set the jobs going - they haven't failed at the time of writing and appear to be on their way to completion.  For future reference would the reboot of the NAS have upset the appliance because the backup jobs reference it? Is there any way to check why it was unhappy or do you think it was perhaps just one of those things?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
with vDR this can happen.

Author

Commented:
Thanks for the tip.

I appreciate your timely help.

Author

Commented:
vDR can apparently do things like this and troubleshooting should always start with kicking the appliance first.

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