How do I install Windows Mobile Device Center on Windows 7 Ultimate and start synching my PDA?

hermesalpha
hermesalpha used Ask the Experts™
on
How do I install Windows Mobile Device Center on Windows 7 Ultimate and start synching my PDA?

I connected the PDA to the laptop via USB-cable, and run the drvupdate-amd64.exe from Microsoft:

http://www.microsoft.com/downloads/sv-se/confirmation.aspx?familyId=4f68eb56-7825-43b2-ac89-2030ed98ed95&hash=2UOQocGmPak0OQZGzG74qqTVwPZVAf%2bL%2f2Gb%2f8gClLCxe6k3E26XbWnhsv4RNsAIs31w%2bCWnH47mm6jZ2OVB5w%3d%3d

But after running the .exe file, I receive the message that the device center was not installed because the device is not connected (even though it is powered on and connected through the USB-cable.).

I am doing this in Google Chrome.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
Please kindly report make and model of the PDA.
SandeepSr System Administrator
Commented:
Have you installed the Application from this link?

http://www.microsoft.com/en-us/download/details.aspx?id=14

Install the application from above and make sure you have installed the PDA drivers as well from the vendor site for Windows 7 Ultimate, make sure you have downloaded drivers correctly for x32 or x64 bit versions

Author

Commented:
It's a HP iPAQ 210 (or 214, but I think it's 210 because I had it exchanged for a new one in the Philippines and the model in Asia is 210 whereas it's called 214 in Europe where I initially bought it). Windows Mobile 6.0 Classic.
OWASP: Threats Fundamentals

Learn the top ten threats that are present in modern web-application development and how to protect your business from them.

Author

Commented:
But I read somewhere that for latest releases of Windows 7 the WMDC would be downloaded and installed automatically when connecting the PDA to the laptop.

Author

Commented:
It's something with the drivers, but how can I download and move from laptop to PDA if I can't synchronize them in the first place? The PDA is only recognized now as an unrecognized device, with message that drivers are not installed.
Remove Device center
Restart machine
Reinstall the latest DEvice center
User a DIFFERENT Usb cable to attach the device and then report back.

Author

Commented:
I did everything right now, but after running the file and waiting for a while, I receive the message that the drivers were not installed because the device was not connected. But I have the PDA connected, and changed settings on it to USB connection to laptop, and checked the checkbox Enable advanced network functionality (checkbox on the PDA). The drivers were for 64-bit, which I use on Windows 7.

Author

Commented:
Device is unlocked, and if I unplug the USB from the laptop there is a sound from the laptop, so it is connected.

Author

Commented:
I downloaded the 64-bit drivers from here:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=3182

(after having validated my Windows 7).

Author

Commented:
I already have the latest version installed of Mobile Device Center: 6.1 Should I go ahead anyway and uninstall the current installation and reinstall from online?

But on my PDA, I still have Active Sync installed. Couldn't find out how to uninstall that, wonder if anyone has any suggestion? Perhaps it will work better once Active Sync is uninstalled on my PDA.
Can you verify if your OS is 32 or 64 bit?

Author

Commented:
My OS is 64-bit.
TRy installing the 32 bit (After removing the 64 bit and restarting)

http://www.microsoft.com/en-us/download/details.aspx?id=14

Author

Commented:
I received the error message that this installation packet is not supported by this processor type when trying to install the update of driver for Windows Mobile Device Center 32-bit.
Ok, just wanted to know if it was possible. When you install can you right click the exe and run as administrator when you install?

Author

Commented:
Do you mean I should try again with the 32-bit version (right-click and run as administrator)? Or for the 64-bit?
try the 64 bit with admin privelages
SandeepSr System Administrator
Commented:
Have you downloaded drivers from below link? These are the drivers provided by HP for this particular device. Also the software they are giving from same link.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3544500&prodTypeId=215348&prodSeriesId=3544499&swLang=13&taskId=135&swEnvOID=4014#1130

Author

Commented:
Thanks reach2sandeep, I'm trying to download the drivers for my PDA now. The problem will be to move the downloaded drivers onto the PDA as the synching does not work. Although one workaround could be to use a SD-card (SD-card reader on laptop: move PDA-drivers from laptop-download to SD-card via SD-card reader and onto the PDA).

Author

Commented:
reach2sandeep, could you try if you manage to download the drivers? I received error message that this website is not accessible:

ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39620.exe

I'm in mainland China but use a VPN, so it should have worked if the site is up.

Author

Commented:
After doing a factory reset on my PDA, I still get this error message that WMDC was not installed because it is not compatible with this version of Windows (64-bit):


Compatibility issue between your personal digital assistant (PDA) and Windows
Your personal digital assistant (PDA) isn't compatible with this version of Windows.

You might be able to prevent this problem from recurring. Try the steps below in the order given. If one step doesn't solve the problem, try the next one.

 Click to go online to the Hewlett-Packard Company website for more information and support options

Contact Hewlett-Packard Company support to discuss settings or configuration changes that might make your personal digital assistant (PDA) more compatible with this version of Windows.

It might not be possible to use your personal digital assistant (PDA) with this version of Windows. To search for similar devices that are compatible, go online to the Windows 7 Compatibility Center:

Windows 7 Compatibility Center

Author

Commented:
Could it work if I run 64-bit in 32-bit compatibility mode?
SandeepSr System Administrator

Commented:
If i click the link i can download the file....try ur luck

Author

Commented:
Ok, worked now, just switched mode on my VPN, so I can download the file. But do you think these drivers are up to date with Windows 7? The drivers I found at HP were from 2007 or 2008.
SandeepSr System Administrator

Commented:
Just try out....anyhow if there were any drivers HP should update them on site anyhow. Sometime older version drivers also works....see if these makes any +ve difference.

Author

Commented:
I was quite hopeful and it seemed to be working: I started the installation of iPAQ 200 Improvement. Then there is a popup-window saying that "Installed programs for the device will be downloaded next time you connect the mobile device." (all the time, I keep my PDA connected to the USB on the laptop). I click on OK to close this popup-windows. That prompts another window to popup (InstallShield Wizard completed), that says "The wizard was interrupted before iPAQ 200 Improvement could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again. Click Finish to exit the wizard."

But there is no other way to do this, so I guess this doesn't work either on a 64-bit Windows.

Author

Commented:
Can any 3rd party application on this site be of use for synching Windows Mobile and Windows 7?:

http://www.start64.com/index.php?option=com_tag&task=tag&tag=synchronization

Author

Commented:
But this NuevaSync doesn't explicitly support Windows Mobile 6.0, does it? And there is no choice of data source for executable files on my HP iPAQ 214 Enterprise. I can't see how this would work with my PDA.

Author

Commented:
Could this software work?:

http://www.syncback4all.com/

Author

Commented:
I found the best 3rd party sync software here:

http://www.pctechguide.com/sync-software-reviews/goodsync-software-review

So I installed SugarSync, and after that I had this file in the SugarSync File Manager-window:

HP iPAQ 214 Enterprise sync.lst

Don't know how it got there though. And I'm not sure how to move files between laptop and PDA. What is .lst for type of file?

Author

Commented:
But it doesn't work of course, because the main problem is that 64-bit can't recognize my HP iPAQ 214 Enterprise. Could it work to run Windows 7 in compatibility mode, run ActiveSync or WMDC 32-bit and try to sync my PDA?

Author

Commented:
I have several other devices than my PDA (different scanners etc.) that I also might get trouble with when trying to connect to my 64-bit Windows 7. So I wonder if the best solution for me could be to purchase a Windows Vista 32-bit, which I install in VirtualBox, and then use that when I need to sync my different devices? But how would that work with data files (for Outlook etc.) that I have in Windows 7? No problems if I keep the data files on an external HDD which can be accessed by both Windows 7 64-bit and Windows Vista 32-bit?

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial