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EricLynnWright
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Remote Desktop Connection has stopped working

My company did an upgrade on our computers.  that upgrade has stopped my remote desk top from working.

When I try to connect to a computer, I get "Remote Desktop Connection" has stopped working (check online..., close the program, debug the program).

I really don't have time to wait for them to look at it.  Hoping someone can give some suggestions.

Computer:
Windows 7 Enterprise, Service Pack 1, 32 bit OS.
Remote AccessMicrosoft Legacy OS

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EricLynnWright

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
motnahp00

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EricLynnWright

ASKER
Thanks, motnahp00.  Tried all suggestions, but still the same.
motnahp00

Is it only your profile on that computer showing the problem?
EricLynnWright

ASKER
>>Is it only your profile on that computer showing the problem?

That's a good question.  I'll try to have someone else test it out, but that's a few hours before I can.
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James Murphy
SOLUTION
Venugopal N

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Raymond Peng

Any antivirus / firewall enabled on the machine?  You mentioned an upgrade - can you check to see if the RDP settings are set so that 'any version of RDP is able to connect'
EricLynnWright

ASKER
I apologize.  I will have to try the additional solutions tomorrow.

Thank you guys for your posts and help - I'll get back soon.
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EricLynnWright

ASKER
My IT dept was able to get it working.  Not sure what they did.

But I believe these all to be legitimate suggestions for others should this problem occur and therefore rewarding points.

Thanks again.
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