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SPD 2010 workflow not sending email


I have created simple workflow on the list, WF is getting executed with no errors, but not delivering the email on change or new item.  On Central admin the outgoing mail service is configured correctly as we have couple of more WF on other site collection.
on lab environment WF works fine but when i tried to do it on Prod it does nto deliver the email.

Thanks in advance
Microsoft Applications

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8/22/2022 - Mon

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