Gmail has blacklisted our domain
Hi experts,
Gmail has blacklisted us because we had an email that was compromised but the problem has been resolved. We had this issue with almost every ISP or mail service... all of them have been resolved except gmail.
I have followed the link below but after giving them my mail server IP it just says to wait a short period of time but it has been 5 business days without any spam being sent.... is there anything else I can do? Or do I just need to wait a few weeks because that is google's policy?
Heres the bounceback email
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com
550-5.7.1 [208.112.53.184 1] Our system has detected an unusual rate of
550-5.7.1 unsolicited mail originating from your IP address. To protect our
550-5.7.1 users from spam, mail sent from your IP address has been blocked.
550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to review
550 5.7.1 our Bulk Email Senders Guidelines. q3si7131340qct.65
Gmail has blacklisted us because we had an email that was compromised but the problem has been resolved. We had this issue with almost every ISP or mail service... all of them have been resolved except gmail.
I have followed the link below but after giving them my mail server IP it just says to wait a short period of time but it has been 5 business days without any spam being sent.... is there anything else I can do? Or do I just need to wait a few weeks because that is google's policy?
Heres the bounceback email
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com
550-5.7.1 [208.112.53.184 1] Our system has detected an unusual rate of
550-5.7.1 unsolicited mail originating from your IP address. To protect our
550-5.7.1 users from spam, mail sent from your IP address has been blocked.
550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to review
550 5.7.1 our Bulk Email Senders Guidelines. q3si7131340qct.65
SOLUTION
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Make sure that your email server is not an open relay for spammers to use:
http://www.spamhelp.org/shopenrelay/
http://www.spamhelp.org/shopenrelay/
You might have an open relay. The link I previously posted is not working at the moment.
I plugged your IP address into http://www.checkor.com/, and you had failures.
I plugged your IP address into http://www.checkor.com/, and you had failures.
ASKER
Yes our email servier 208.112.53.184 is blocked...
change the ip address, call your service provider
but first find the problem and fix it. in the meantime, you can use online webmail
but first find the problem and fix it. in the meantime, you can use online webmail
ASKER
sorry I did not see some of the responses... I just checked mxtoolbox.com and it shows that we are not an open relay.
Although on checkor.com I did have failures. The email account that was spamming has been deleted. So we know the problem is fixed. I have checked out mail queue and there is no more spam going out or attempting to go out.
I will see if they can change our MS IP.
@ innocentdevil... I will try you link next.
Matt
Although on checkor.com I did have failures. The email account that was spamming has been deleted. So we know the problem is fixed. I have checked out mail queue and there is no more spam going out or attempting to go out.
I will see if they can change our MS IP.
@ innocentdevil... I will try you link next.
Matt
ASKER
Ive followed everything that has been posted prior... gmail just wont whitelist us... I need to talk to someone at google on the phone... I do not know what else to do.
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Thanks a lot! this was the information that I was looking for.
From your source server multiple mails are being sent.