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meshoxford
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Gmail has blacklisted our domain

Hi experts,

Gmail has blacklisted us because we had an email that was compromised but the problem has been resolved. We had this issue with almost every ISP or mail service... all of them have been resolved except gmail.

I have followed the link below but after giving them my mail server IP it just says to wait a short period of time but it has been 5 business days without any spam being sent.... is there anything else I can do? Or do I just need to wait a few weeks because that is google's policy?

Heres the bounceback email


SMTP error from remote mail server after end of data:
    host gmail-smtp-in.l.google.com [173.194.76.26]:
    550-5.7.1 [208.112.53.184       1] Our system has detected an unusual rate of
    550-5.7.1 unsolicited mail originating from your IP address. To protect our
    550-5.7.1 users from spam, mail sent from your IP address has been blocked.

    550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to review
    550 5.7.1 our Bulk Email Senders Guidelines. q3si7131340qct.65
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meshoxford

8/22/2022 - Mon
Sandy

IP address is blocked not the domain.

From your source server multiple mails are being sent.
SOLUTION
Kash

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HomerTNachoCheese

Make sure that your email server is not an open relay for spammers to use:

http://www.spamhelp.org/shopenrelay/
HomerTNachoCheese

You might have an open relay.  The link I previously posted is not working at the moment.

I plugged your IP address into http://www.checkor.com/, and you had failures.
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William Peck
meshoxford

ASKER
Yes our email servier 208.112.53.184 is blocked...
Ess Kay

change the ip address, call your service provider


but first find the problem and fix it. in the meantime, you can use online webmail
meshoxford

ASKER
sorry I did not see some of the responses... I just checked mxtoolbox.com and it shows that we are not an open relay.

Although on checkor.com I did have failures. The email account that was spamming has been deleted. So we know the problem is fixed. I have checked out mail queue and there is no more spam going out or attempting to go out.

I will see if they can change our MS IP.

@ innocentdevil... I will try you link next.

Matt
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meshoxford

ASKER
Ive followed everything that has been posted prior... gmail just wont whitelist us... I need to talk to someone at google on the phone... I do not know what else to do.
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meshoxford

ASKER
Thanks a lot! this was the information that I was looking for.