troubleshooting Question

Remote user forget her password.

Avatar of pdixit1977
pdixit1977Flag for India asked on
NetworkingWindows XPActive Directory
13 Comments1 Solution591 ViewsLast Modified:
We have bunch of remote users working from home and occasionally came on office network. Yesterday one of our user running windows XP forgot her login password, helpdesk reset her password as they did for office users but now she is not able to login with her new password as she is not on corporate network and can't connect to domain controller without connecting VPN and VPN could not connect untill she login. She also forgotten her old password.

I have local admin access of her computer but dont know how i can use it to resolve this problem. I dont like to ask her to bring her computer to office.

Is there any way to come out from this weired situation.
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