troubleshooting Question

Remote Exchange Connection not working

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posae asked on
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We have a SBS 2003 environment that uses Exchange 2003 (6.5.7638).  We have some users that have laptops that access Exchange using Outlook 2010 over the internet.  This has been working fine for a long time, however, I am trying to set up two new laptops (one replacement and one a new user) and I cannot get their Outlook installation to sync with Exchange.

I continue to get the following error message when I put in the server and username:
Microsoft Outlook
The action cannot be completed.  The connection to Microsoft Exchange is unavailable.  Outlook must be online or connected to complete this action.

This is the initial setup of the mailbox so I do not know how to turn it online.  Also, I am using the same config for another user and it is working fine.  

I have gone into the "More Settings" Tab and set the exchange proxy settings to the same as the working user but no avail.

any thoughts?

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