OWA on Exchange 2003 Web GUI elements not showing

jconklin-ansinc-net
jconklin-ansinc-net used Ask the Experts™
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I'm not sure how to describe this accurately, but the logon screen isn't there any more for OWA- just a Window pops up. I can authenticate, but then the web GUI elements, like buttons, background images, etc., don't show. I restarted IIS, but same thing. Exchange seems fine. This is a SBS 2003 SP2. This just started happening over the weekend. No changes were made.
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Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
1. Backup IIS first by following below steps:
- Open IIS
- Right Click on Server Name
- Go to All Tasks
- Click on Backup/Restore Configuration
- Click Create Backup in the Configuration Backup/Restore dialog box, and then type a name for this backup.
- Click OK to quickly back up the administrative settings in the metabase.
- Click Close

2. Configuring Forms-Based Authentication:
1. Open Exchange System Manager.
2. Navigate to your server object.
3. Expand your server object, and expand Protocols.
4. Expand HTTP.
5. Right-click on the Exchange Virtual Server and select Properties
6. On the Settings tab, click to select the Enable Forms Based Authentication check-box.
7. Click Ok, and click Ok to dismiss the warning message.
8. Restart the IIS services either from the Services snap-in or from the IIS Admin snap-in.

- After above changes check OWA access.

Author

Commented:
shreedhar:

Did those steps. Now I'm getting:

440 Login Timeout

internal and external
Shreedhar EtteTechnical Manager
Top Expert 2010

Commented:
- Please refer this article: http://support.microsoft.com/kb/917686
Had to get Microsoft on the line. He did a Webex session and worked for 3 hours, finally determining corruption with the IUSR and IWAM users. He fixed those and we're back up.

Author

Commented:
I accepted my own comment because Microsoft support resolved the issue.

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