troubleshooting Question

Company emails sent from hosted system

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michaelgoldsmithFlag for United States of America asked on
Email Servers
2 Comments1 Solution282 ViewsLast Modified:
Our order management system sends order confirmation emails from an address that looks like it comes from our company. Customers get an email from orders@ourcompany.com but these emails are actually sent from the company that manages the system. They do not relay through our Exchange server.

Is there any way to insure that these emails are delivered? We have received complaints since we recently changes to this new system that the confirmation emails are not being delivered.

Anyone have thoughts?
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