Company emails sent from hosted system

michaelgoldsmith used Ask the Experts™
Our order management system sends order confirmation emails from an address that looks like it comes from our company. Customers get an email from but these emails are actually sent from the company that manages the system. They do not relay through our Exchange server.

Is there any way to insure that these emails are delivered? We have received complaints since we recently changes to this new system that the confirmation emails are not being delivered.

Anyone have thoughts?
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Look at including them in your SPF record so they are a 'valid' sender for your domain.

If the host system is configured properly, when a message can't be delivered, it will 'bounce' backto the sender.  In this case, that's 'orders@...'.  Make sure your exchange server will deliver those messages to someone, and you'll know when a message did not get delivered.

As previously noted, also make sure that the sending host is authorized to send on behalf of your domain (SPF, DomainKeys, etc).

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