Avatar of CEHJ
CEHJ
Flag for United Kingdom of Great Britain and Northern Ireland asked on

Neither wired nor wireless working Windows 7

At the moment, i don't have much knowledge of the history of this problem but the symptoms are that neither wired ethernet nor wireless works* on this Asus X5DIJ laptop under Windows 7. Neither does it work under Ubuntu. Since there are no deactivations of networking possible in the bios (i don't think) and networking isn't disabled through function keys, i'm suspecting a hardware problem.

I wonder if that's a correct (very) general diagnosis or is there something else? If so, why would network hardware fail generally?

*'Not working' so far, means the following was noted

a. ui networking applets reported 'limited connectivity'
b. ipconfig shows an 'empty' tunneling entry
c. ifconfig (in Linux) reported having an ip address and i was able to ping other boxes on my lan, but not outside it (using an IP address)
Windows 7Networking Hardware-OtherLinux Networking

Avatar of undefined
Last Comment
CEHJ

8/22/2022 - Mon
WORKS2011

run: ipconfig /flushdns
ipconfig /release
ipconfig /renew
ipconfig /registerdns
WORKS2011

ipconfig /all what is the default gateway set to? Is it your router? Can you ping the router?
SOLUTION
Rojosho

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
CEHJ

ASKER
I'd start with the wired NIC just to eliminate some variables.  If it doesn't work under Win7 or under Ubuntu (or whatever other boot CD you might try), then it could be hardware

OK. Progress - eliminated HW by getting wired and wireless working in Ubuntu. Back with more later
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
CEHJ

ASKER
I have seen a similar symptom on Windows XP and Vista and what I final result was, in both cases a virus took out the TCP/IP stack.

Well, i'm trying to start with the wired lan connection. When repair is attempted, i get something like 'Windows could not bind the adapter to the TCP/IP stack" so it looks like something like that might be afoot. It used to be possible to reinstall TCP/IP - i wonder if you can in Win 7 - might be worth a try
Rojosho

CEHJ,

This all sounds very  familiar.  I did a quick sereach and found the following...

How to reset Internet Protocol (TCP/IP)
http://support.microsoft.com/kb/299357 

How to reinstall the TCP/IP protocol driver on Windows 7?
http://superuser.com/questions/30995/how-to-reinstall-the-tcp-ip-protocol-driver-on-windows-7

Maybe worth a 'look-see'....

Hope this helps,

Rojosho
Rojosho

CEHJ,

Something I forgot to mention.  You could use the Windows 7 Repair CD to build the TCP/IP stack.

Create a system repair disc
http://windows.microsoft.com/en-us/windows7/Create-a-system-repair-disc

Windows 7 Recovery Discs Gets Your System Out of Tight Spots
http://lifehacker.com/5384714/windows-7-recovery-discs-gets-your-system-out-of-tight-spots

These URLs are for creating a Windows 7 Recovery CD.

Rojosho
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
CEHJ

ASKER
How to reset Internet Protocol (TCP/IP)
http://support.microsoft.com/kb/299357 

Yep - already tried it. It failed. And didn't even create the log file
I also ran their executable version of it just in case i'd made an error. No improvement

"Windows couldn't automatically bind the IP protocol stack to the network adapter"
footech

You were running the netsh command from an administrative prompt, correct?  Was there an error message when you tried to reset the stack?

I would also run a system file check
sfc /scannow
If it corrects any issues, then go back and try the TCP/IP reset again.  Also, a winsock reset wouldn't hurt.
netsh winsock reset
CEHJ

ASKER
You were running the netsh command from an administrative prompt, correct?
Yes
Was there an error message when you tried to reset the stack?
No

I might try your other suggestions tomorrow. I've already wasted a lot of time on this. The error has only been solved in certain cases. It looks serious and i shall probably have to tell the client that the only way to fix it is to reinstall Windows if a restore fails
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
IanTh

sounds like a virus to me its very common  these days
ASKER CERTIFIED SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Rojosho

CEHJ,

Thank you for the points and the best of luck.

Rojosho
Darr247

If you haven't wiped it yet, was Norton Internet Security or McAfee Protection recently uninstalled?   I just remembered a few years ago Norton disabling the physical adapters and installing its own psuedo adapters for their 'real time protection' scanning and when I uninstalled it, I had symptoms as you describe...
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
CEHJ

ASKER
If you haven't wiped it yet ...

Thanks. It's conceivable that there was some AV source to the problem. It's now running AVG (some non-free version), but who knows, she could have tried some other AV app before. I've seen this documented in connection with Kaspersky too
CEHJ

ASKER
Helpful comments guys, thanks. Restore/reinstall will be my recommendation