troubleshooting Question

Windows XP boots - but reinstall gets BSOD

Avatar of Robert
RobertFlag for United States of America asked on
HardwareWindows XPComponentsDell
13 Comments4 Solutions1304 ViewsLast Modified:
Hi -

Am getting BSOD when trying to reinstall Windows XP Pro from CD.

Details
Got a Dell Vostro 420.  Has been acting up - tried to install LogMeIn but the install program does not run.  With other buggy things, I've decided to reinstall the OS, WinXP Pro.

I've tried two different CDs, each one comes up with a BSOD after Windows Setup runs.

Boot sequence involves the following:
1  Power up
2  BIOS tests run
3  Press F12 to get Boot Menu
4  Choose CD/DVD - "Press any key to boot from the CD..."
5  Windows Setup begins - appears to load all
6  Starting Windows message, then,  
7  BSOD

The 1st CD has SP1.  Its BSOD consistently is:
BSOD - no details other than stop.
The 2nd CD has SP3. Its BSOD consistently is:
BSOD points to pci.sys.
I've had motherboards with bulging/leaking capacitors - but all the capacitors look fine.
If I let the Vostro boot normally to Windows, it will do so without any complaint.

Here's one odd thing:  When I turn off the PC after the BSOD, the NumLock light stays lit:
NumLock Stays Lit even though PC powered down

Here's another:  I then booted into the Dell Utility Partition and ran the diagnostics.  The Graphics failed twice:

1. Error Code 5300:061F

VIDEO - User indicated failure of a graphic problem

I got the Out of Range message here during the various display tests:
Out of Range

2. Error Code 5300:0820

VIDEO - Failure of a solid color pattern
Red not solid, other colors were a solid singular rectangleSo, I thought the graphics card might be the problem.  I removed it and tried booting & loading Windows XP but got the same results, so it appears.

Any ideas on this?  Help!

UB
ASKER CERTIFIED SOLUTION
ocanada_techguy

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