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Looking for a Open Source Collaboration/Helpdesk/Change Management solution

I have a delimma. I am looking for a open source solution that can keep the channels open between QA, Engineering and 2nd level support. What I am noticing is changes are being made on the test servers and some groups are not being notified so its hard to keep track of any changes or upgrades. What I want is a open source collaboration/change management ticket tracking solution. A system that could email the group of any changes or updates. Can anyone provide a solution. Im not interested in Sharepoint so any other solution would be helpful.

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Sachin Parab
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Pricing is slighly on higher side but found good one.

Codendi is an open-source collaborative development platform offered by Xerox. From only one interface, it gathers, all the needed tools for software development teams: management and versioning of code, bugs, requirements, documents, reporting, tests etc. It is mainly used for managing software project processes.


Redmine is a flexible project management web application. Written using Ruby on Rails framework, it is cross-platform and cross-database. It includes calendar and gantt charts to aid visual representation of projects and their deadlines.

ProjectPier is a Free, Open-Source, self-hosted PHP application for managing tasks, projects and teams through an intuitive web interface. ProjectPier will help your organization communicate, collaborate and get things done Its function is similar to commercial groupware/project management products, but allows the freedom and scalability of self-hosting

Trac is an open source, web-based project management and bug-tracking tool. Trac allows hyperlinking information between a computer bug database, revision control and wiki content. It also serves as a web interface to a version control system like Subversion, Git, Mercurial, Bazaar and Darcs.

This are my recommendations
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Sachin Parab
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