How to prevent Office starter from trying to convert to the full office package

bwierzbicki
bwierzbicki used Ask the Experts™
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I have a client that purchased a machine for a worker that has very limited computer needs.
They are going to use Office starter that came free with the pc.
I had another client doing this for the same reasons and one day the worker called saying he was being prompted for a cd or license, I'm not sure which, but either way there was no going forward until he provided this, neither one of which he had.

I'm pretty sure he probably clicked something that said the full version is required to do this, or something to that effect and when he did the prompt came up. You couldn't go back to Office starter after that.

Does this ring a bell with any one. I'd like to prevent it from happening to this new user.
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According to the microsoft website, the user should not be able to add document/worksheet items that are not supported by the starter suite. When opening documents/worksheets that do have these items should open without problem.

It could be that the e.g. the normal.dot templates are affected, so in general you could try to remove the office starter suite and reinstall it.

I'm a little afraid that the only way to prevent this from happening is to ask the user to buy a non-starter office2010 suite.
I've never been able to find a way to reinstall it.
have you tried
navigating to the control panel - programs / programs and features
select microsoft office
click change

for more information, look here

Author

Commented:
I haven't had any luck with this. My solution was to install Open office.
I'm not sure what to do with this question on EE

Author

Commented:
I was never able to reinstall it.

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