Exchange Information Store Service terminates

Ohmit
Ohmit used Ask the Experts™
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I am administrating an old SBS2008 running virtual in Hyper-V.

Every once in a while the Information Store terminates without warning causing all Outlook clients to loose connection.

When this happens I can just go to SERVICES and simply restart this service without any futher problemes.

When I check the System Event Log I notice an eventID 7024.
When examining it just says
" The Microsoft Exchange Information Store service terminated with service-specific error 0 (0x0)."

Any hints? :-)
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Technical Director
Top Expert 2015
Commented:
Have a read here:
http://support.microsoft.com/kb/285116

"Cause:
The Services string type value located in the following registry key is missing or inaccessible:
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Setup"

Author

Commented:
Hi Scorpeo

Thanks for the input.
According to this article averything is ok with the registry and permissions though symptoms is as described!
David AtkinTechnical Director
Top Expert 2015
Commented:
Any Anti-Virus on the Server that is scheduled to scan at a certain time?

Is there any pattern to the service failures?
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Author

Commented:
There is a local installation of Trend Micro Worry Free Business Protection but there is no link between scheduled scans and service termination
David AtkinTechnical Director
Top Expert 2015
Commented:
Have you installed the latest service pack and updates for Exchange?

How often is it happening? - Have you checked task manager to see if anything is utilizing alot of memory etc?

Author

Commented:
I have just finished installing all available updates.
Still the problem persists!
I can confirm that this is a constant problem.
Information Store shutting down shortly after EVERY restart.

I need help URGENTLY!
Commented:
Run this from EMS and give us the output:
Gcm exsetup | % {$_.FileVersionInfo}

Author

Commented:
Product/file version:

08.02.0305.003
Commented:
You are on Exchange 2007 Sp2...

Please install SP3 and then RU7 and you will probably find your store will stop terminating:
http://social.technet.microsoft.com/wiki/contents/articles/240.exchange-server-and-update-rollups-build-numbers.aspx

Author

Commented:
Hi Guys

I choose to quit this question because it looks like the solution is giving me a new problem.
I have granted the points to you both but I will really appreciate if you took a look on the new problem:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_27730556.html

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