troubleshooting Question

Lost admin password for Macbook Air

Avatar of laurencoull
laurencoull asked on
Apple OSLaptops NotebooksApple Hardware
7 Comments5 Solutions2635 ViewsLast Modified:
I’ve lost my Administrator password for my Macbook Air. Looking in Help it says you can reset the password by inserting the setup media but I don’t seem to have that either. Am I stuck? Is it possible to get hold of replacement master media? And just to check, when the box pops up asking me to enter my username & password, is the username which is pre-populated in the box (which is my full name in upper case) definitely the correct name, or could it be that it’s it that’s wrong rather than the password?
2nd Line Engineer

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