Problems uninstalling Sophos Remote Management System Windows XP

PhilBattrick
PhilBattrick used Ask the Experts™
on
Hi All

I am having a huge problem trying to uninstall Sophos Remote Management System.
I uninstalled the Sophos programs however I keep getting the error 1722 error when trying to uninstall 1722.
The Console on the server was unable to update/communicate to the laptop so i wanted to renew this all by completely removing Sophos and reinstalling.

After removing the computer from the console on the server and re adding it keeps coming up with an error saying it is unable to remove RMS.

I have done multiple searches but the main suggestion is to renew cac.pem and mrint file then force an update, however this never worked

I then found this
http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/Q_24636943.html
I ran the batch file and it removed EVERYTHING except the program in add or remove programs. Which means I still cannot install the new sophos because it needs RMS removed.

I try and remove RMS from add or remove programs and now it wants a suitable .msi file.
I copied the one from the server and it tells me its not valid.

I even tried to use Killbox but that gave me an error also.

I am running out of further ideas.
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Sudeep SharmaTechnical Designer

Commented:
There is some batch script and instructions to remove Sophos in the following link. Please take backup before attempting removal.

http://www.edugeek.net/forums/how-do-you-do/8858-uninstalling-sophos.html

Once that is done I would recommend using Autoruns which would list down all the files, driver and services (if any left) related to Sophos which could be removed later.

Download:
http://download.sysinternals.com/Files/Autoruns.zip

Info:
http://technet.microsoft.com/en-us/sysinternals/bb963902

Sudeep
I used the batch script but it did not help.

I have resolved the problem my self after speaking to Sophos technical support.
I had to use Microsoft Fix it, select the option for Installing/Uninstalling products.
This uninstalled Sophos for me and i was able to re install it.

Thanks for your help.

Author

Commented:
I found the solution my self after speaking to Sophos technical support

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