troubleshooting Question

Problems uninstalling Sophos Remote Management System Windows XP

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PhilBattrick asked on
Anti-Virus AppsWindows XP
3 Comments1 Solution4448 ViewsLast Modified:
Hi All

I am having a huge problem trying to uninstall Sophos Remote Management System.
I uninstalled the Sophos programs however I keep getting the error 1722 error when trying to uninstall 1722.
The Console on the server was unable to update/communicate to the laptop so i wanted to renew this all by completely removing Sophos and reinstalling.

After removing the computer from the console on the server and re adding it keeps coming up with an error saying it is unable to remove RMS.

I have done multiple searches but the main suggestion is to renew cac.pem and mrint file then force an update, however this never worked

I then found this
https://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/Q_24636943.html
I ran the batch file and it removed EVERYTHING except the program in add or remove programs. Which means I still cannot install the new sophos because it needs RMS removed.

I try and remove RMS from add or remove programs and now it wants a suitable .msi file.
I copied the one from the server and it tells me its not valid.

I even tried to use Killbox but that gave me an error also.

I am running out of further ideas.
ASKER CERTIFIED SOLUTION
PhilBattrick

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