troubleshooting Question

Outlook 2010 & Manual Archiving Problem

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cmp119Flag for United States of America asked on
OutlookIT Administration
4 Comments2 Solutions1175 ViewsLast Modified:
Yesterday I tried showing a user how to archive their own mail.  They do not want to use the automatic archive feature, and actually prefer archiving specific, whole mailbox subfolders.  So we went through the Outlook 2010 manual archive process as follows:

Select File, Mailbox Cleanup Tools, Archive.
Dotted "Archive this folder and all subfolders.
Selected (highlighted) the specific mailbox subfolder.
Entered 5/21/2012 for the "Archive items older than" option
Checked "Include items with "Do not AutoArchive" checked
Selected the specific Archive File destination.

The selected test folder had 15 mail items dated from 9/22/2011 to 3/27/2012.  
After the archive completed, it created the subfolder in the destination archive pst file, but only one item was archived, and it was dated 3/27/2012.  The remaining 14 mail items where not archived.

So I went to my desk, and created a test mailbox subfolder with items in it using the same manual archive parameters, and it only archived one item when I wanted to archive the whole subfolder.

This just does not seem right.  Of course I can manually move the folders as an alternative, but that involves more user interaction of which may cause data loss and errors, etc.  

So, my question is what is the correct procedure to manually archive whole mailbox subfolders?
ASKER CERTIFIED SOLUTION
Kent Dyer
Application Systems Administrator

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