troubleshooting Question

Outlook 2010 & Manual Archiving Problem

Avatar of cmp119
cmp119Flag for United States of America asked on
OutlookIT Administration
4 Comments2 Solutions1175 ViewsLast Modified:
Yesterday I tried showing a user how to archive their own mail.  They do not want to use the automatic archive feature, and actually prefer archiving specific, whole mailbox subfolders.  So we went through the Outlook 2010 manual archive process as follows:

Select File, Mailbox Cleanup Tools, Archive.
Dotted "Archive this folder and all subfolders.
Selected (highlighted) the specific mailbox subfolder.
Entered 5/21/2012 for the "Archive items older than" option
Checked "Include items with "Do not AutoArchive" checked
Selected the specific Archive File destination.

The selected test folder had 15 mail items dated from 9/22/2011 to 3/27/2012.  
After the archive completed, it created the subfolder in the destination archive pst file, but only one item was archived, and it was dated 3/27/2012.  The remaining 14 mail items where not archived.

So I went to my desk, and created a test mailbox subfolder with items in it using the same manual archive parameters, and it only archived one item when I wanted to archive the whole subfolder.

This just does not seem right.  Of course I can manually move the folders as an alternative, but that involves more user interaction of which may cause data loss and errors, etc.  

So, my question is what is the correct procedure to manually archive whole mailbox subfolders?
Kent Dyer
Application Systems Administrator

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros