Printer adding carriage return

jontyplatt
jontyplatt used Ask the Experts™
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My boss works from home and we sent him Office 2003 Word Documents.

I believe that he is using Office 2007.

When he prints out the documents we send him the appear halfway down the page and are reduced to about 2/3 of the size. He is using Office 2007 or 2010, not sure which.

He is not approachable on this and is sure that it is a problem with the .doc files that we send him. I suspect that his printer is the culprit and it is sending some rogue carriage returns.

Any ideas on how I can change the format this end - I will not have access to his computer or printer.
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Commented:
The only true way to control how a document looks when it is printed is to put it in a PDF format.
If your boss isn't overly responsive to suggestions that the issue is at his end, ask him to Save the documents you send him in 2003 doc format (there is an option for this under the Save As commands) he can then send them back to you and you can check if they appear strange when printed.
I would almost certainly say it is a configuration issue on his side relating to his printer, but as a work around - get him to perform a Save As on the document you send him into his native office version format - eg. docx for 2007 etc.  He can even open a document and perform a repair on it, but saving it in the same version as on the machine should clear up the issue
@jontyplatt:

>> ... I suspect that his printer is the culprit ...

Most unlikely.

Print jobs generated on Windows systems are 'self-contained' and start with a set of initialisation sequences' to set the device into a 'known' state (as regards page size, margins, font, font size, etc.).

>> ... He is not approachable on this ...

Then its going to take a lot longer to diagnose (unless you can persuade him to purchase the ESP option!).


@wobbled:

>> ... only true way to control how a document looks when it is printed is to put it in a PDF format ...

But even then, print options (such as 'scale to fit paper' or 'scale percentage' will affect how it looks when printed.

>> ... almost certainly say it is a configuration issue on his side relating to his printer ...

I agree that a configuration issue with the printer driver (Print dialogue or Printer Preferences) is the most likely cause.

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