Avatar of StuartOrd
StuartOrd
Flag for United Kingdom of Great Britain and Northern Ireland asked on

No sound from PC

I have a laptop on Win XP SP3. It is no longer able to play any sounds (it could a couple of days ago).
Device manager shows all devices working OK
System volume is not muted nor are wave, SW synth and CD player.
It uses Realtek HD audio - looking at its control panel it seems to be normal
I've tried the Windows online help - it found no problems
Neither internal nor external speakers work. I've tested the external ones and they are working.
Can you please suggest what else to try or repeat?
Thanks
Windows XP

Avatar of undefined
Last Comment
StuartOrd

8/22/2022 - Mon
jsdray

try removing from from device manager and re-install/reboot
Max Kolomeitsev

First step would be getting the latest drivers from the laptop manufacturer's website or from Realtek directly (I know I sound like cap'n obvious here). Then you will need to remove the existing drivers for the audio chipset and point Windows to the driver packages you've downloaded. In this situation it would be also handy to temporarily get rid of applications interacting with audio (last time I needed to remove Skype)

The fastest way to pinpoint the hardware problem is running a live CD of other Windows (first choice) or Linux OS and play some music to check if the actual hardware is working fine.
StuartOrd

ASKER
OK thanks.
I've put an audio CD in and asked it to play with Media Palyer. The fancy visualisations are there but no sound.
I've uninstalled Skype and Skye click to call,  as I recall it's been asking me some questions (update probably) that I've been ignoring recently. No difference so far but I've not rebooted yet.
I've been on the Realtek site now and downloaded what appears to be a driver update. I need to reboot so will get back soon....
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Perarduaadastra

Go to Control Panel, Sounds and Audio Devices, click on the Audio tab, and check that the default playback device (at the top) is set to your Realtek sound card. If it isn't, select it, Click Apply, and then OK.
StuartOrd

ASKER
No, unfortunately it still doesn't work. I've tried winamp and Win media player. The volume is up, and device manager shows the Realtek High Def Audio is "working properly" and is enabled.
StuartOrd

ASKER
Yes, it is set to be the default device for both output and input.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER CERTIFIED SOLUTION
flubbster

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
StuartOrd

ASKER
OK, I tried that. The default setting had no option but the Realtek, but the advanced setting went to a speaker setup. I set that to no speakers and back to laptop speakers, but it didn't solve the problem.
Just to check again, I went back to the Windows speakers dialogue to check they were still on. Following your line of thought I set it to mute and then unmuted again, and the sound started immediately.