Citrix Streaming & AppSense Environment Manager - Access 2003 can't find Outlook profile

meirionwyllt
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After a recent question that I posted on EE, http://www.experts-exchange.com/Software/System_Utilities/Remote_Access/Citrix/Q_27721022.html

I was able to get every program to successfully use the Windows Messaging Subsystem data that now resides in Session Data - all apart from Access 2003, which is streamed in via Citrix streaming.

Within a database I go to File -> Send to -> Mail recipient, and it says that there's no mail profile to use.  Any locally installed program with this feature (Word 2003, Snipping tool, Windows Picture and Fax Viewer, IE) works fine.  [In case you're wondering why we stream Access 2003 but have Word 2003 locally installed, it's because we have Access Runtime 2010 installed locally instead, to go with the vast majority of our Access DBs, which have an SQL back-end].

So, is there a way to get this streamed Access 2003 to see the user's mail profile which is in the local registry (and monitored with AppSense Environment Manager)?

Thanks.
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First question - what version of Citrix Streaming are you using? AppSense EM only works with 5.2 and up - see http://blogs.citrix.com/2010/03/17/app-streaming-appsense-environment-manager/
meirionwylltSenior Desktop Engineer

Author

Commented:
Hi, I'm using v6.5 of Citrix Streaming and v8.2 of AppSense EM.

Thanks.
OK, let me do some lab work. I sense another blog post coming on when I find out the answer for you (as well as some fun building a streaming profiler right now!)
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OK....in your streamed app, have you configured any exclusions? You may need to exclude the Outlook Registry items to allow it to see the "real" Registry.

This refers to App-V rather than Citrix Streaming, but is the same sort of config

http://blog.stealthpuppy.com/virtualisation/just-how-do-exclusions-in-app-v-packages-work/
meirionwylltSenior Desktop Engineer

Author

Commented:
Hi, thanks for the suggestion.  I've excluded the 'Windows Messaging Subsystem' key from this stream (and I've checked the local stream cache to see if got the changes and it did).  But I still get the same error, although the local Outlook profile is fine.

Please see attached a screenshot of the screen in Citrix Streaming where I add the exclusion.  Could you please have a look at it to see if it looks OK to you?

Thanks.
registry-exclude.JPG
That looks how I'd expect (although most of my experience is with App-V)

Do you need to exclude the HKCU\Software\Microsoft\Office\version\Outlook stuff as well?
meirionwylltSenior Desktop Engineer

Author

Commented:
Good idea.  I've just tried it but unfortunately still no joy.
Hmmm. This may be a time to open a case with AppSense support, which sounds like a bit of a cop-out, but they'll have people with more experience of using it alongside Citrix streaming. You could silo the streamed application off somewhere else, but as you've come this far, I am assuming that's not an option?
meirionwylltSenior Desktop Engineer

Author

Commented:
Thanks, i'm currently in discussion with appsense support about this.

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