Inserting a Hyperlink in Word 2007 - Text to Display

witourism
witourism used Ask the Experts™
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I have a user who when inserting a Hyperlink into a Word doc (Word 2007) has the Text to Display Field auto populate with the URL not the title of the webpage or article.

The process they go thru is
1. in the Word Doc press CRTL+K to bring up the Insert Hyperlink dialog
2. switch to IE9, and highlight the URL for the link/address
3. Switch back to Word, and click the cursor into the Address field of the Insert Hyperlink Dialog window.
   
The above steps when repeated by others have the desired result - ie the URL populates the Address field, the Title populates the  Text to Display field.
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Top Expert 2012

Commented:
Check they have Office 2007 SP3 installed
http://support.microsoft.com/kb/2526086


Also try resetting their Internet Explorer Settings
And reset IE to be the default Internet Browser

Author

Commented:
Office 2007SP3 is installed, and resetting IE had no effect.

I had the user log into another laptop, and ensured it was not a profile issue (we have roaming profiles here)

I was able to fix their issue by renaming the Windows profile.
This worked - but its not a perfect solution.
Top Expert 2012
Commented:
If renaiming the users profile fixed it, wondering if it might have been the recreation of the Normal.dotm thats fixed the issue.... Only a guess though...

Recreating the user profile might not be the ideal way to fix it, but if its only one profile and one specific user...

Might be the best way forward.

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