Getting an HP Deskjet 6840 Color Inkjet Printer to be recognized my Remote Desktop running Win7 64

mikesiegel
mikesiegel used Ask the Experts™
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I have a PC running Win7 64 accessing a Win7(32). The 64 has an HP Deskjet 6840 Color Inkjet Printer attached to it via USB. The 32 will not recognize the HP Deskjet 6840 Color Inkjet Printer. Can you help me get the HP Deskjet 6840 Color Inkjet Printer recognized by the 32.
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Commented:
have you shared the printer? If not, do that and make sure you enabled x32 driver support.

Author

Commented:
shared...how do i enable x32 driver support
If you have the 32 bit installed already in the local machine, you can configure in the sharing printer tab under advanced and choose x32 there.
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Gajendra RathodLead System Administrator

Commented:
Go printer properties, share tab, additional driver, select x36 box, press OK

Browse 32 bit driver location and press OK.

Author

Commented:
where is the 32 bit driver on Win7?
You have to install it. The 64 bit driver does not contain the 32 bit version. Go to the printer manufacture's website and download them there if you dont have the install disc.

Author

Commented:
If you go to hp.com and search on the driver you get the following:


Install the Driver Located in the Operating System with a Wireless or Wired Connection in Windows 7 (Downloadable Driver Not Available)

Yet when i go to Sharing on the printer and then click on x32 i get the following screens

Screen1
screen2
screen3
Gajendra RathodLead System Administrator

Commented:
1. Delete the shared print for win 7 32bit machine.

2. Connect the printer to windows 7 32bit machine via USB and then install as local printer.

3. Connect the machine back to Windows 7 64bit machine and share this printer.

4. Install the shared printer on 32bit machine.

5. Delete the local installed printer on 32bit machine.

Author

Commented:
the 32 bit machine is a Remote Desktop PC the 64 bit is a laptop that accesses the 32 bit "PC"
Gajendra RathodLead System Administrator

Commented:
To install a printer driver on a computer without it showing up in the printer list on 32bit machine,

Open up the Devices and Printers window,

Select one printer

Click on Print server properties menu, go to the drivers tab and then add your printer

Author

Commented:
OK, here is what i have tried.

Definitions:
A = Win7 64 Bit
B = Win 7 32 bit
C = XP Pro

A & C each have a 6840 installed as printers
Shared the 6840 on C
Logged into B and went to Add Printer
Added a local printer
Chose the local port that had the machine name of C
Clicked Next
Now we have a problem - the 6840 is not listed in the list of printers - how can i add a printer if the drivers are not listed
Lead System Administrator
Commented:
First method

Install 32 bit driver on C machine.

XP driver Download

Go to windows 7 32bit machine

Add network print | The printer that I want isn't listed | Select the shared printer by name | \\enter machine host name\shared name of printer

Click next..

Pop will appear for driver installation.


Second method


Convert XP 32bit driver to windows 7 32bit

Author

Commented:
waiting for the client to get back in town from vacation so i can try tihs

Author

Commented:
the client got a new printer. I will open a new question

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