Outlook 2010 hangs on startup

RichardPWolf
RichardPWolf used Ask the Experts™
on
After searching the knowledge base have not found an answer.

Problem; Outlook 2010 hangs on loading profile.
Circumstances; On "some" Windows 7 Enterprise 32bit machines when starting Outlook 2010 it will hang on startup.

Environment;
   Windows 7 32bit Enterprise SP1 and with all patches.
   Offices 2010 Standard 32bit with all patches except Office validation.
   Exchange 2003 Standard SP2 with all patches.
   Problem workstations seem to be limited to virtual desktops (VMView 4.6)
   VDI's have 2GB ram.
   Windows 2003 AD (2 DC's at HQ, 1 at each Branch).
   I have a AD group policy that redirects all users data to a NAS except for Start Menu, Search and Save Games.

Mailboxes are less than 500mb (usually between 150mb - 350mb).
I've checked connection status on Outlook and it shows no errors with both AD and Exchantge.

This is only happening with Outlook 2010 and Windows 7 but no problems with Windows XP and Outlook 2003.

It doesn't happen with all machines. Right now I am having it happen on about 3 or 4 out of at least 20 deployed.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Brian PiercePhotographer
Awarded 2007
Top Expert 2008

Commented:
Try disabling/removing unwanted add-ins. File->Options->add ins
What do the 3 or 4 machines with the problem have in common?  Are they remote?

Can you turn on Outlook debug logging on the problematic machines and review the logs?
http://office.microsoft.com/en-us/outlook-help/what-is-the-enable-logging-troubleshooting-option-HA001230421.aspx

Author

Commented:
-kcts- Only add-ins are microsoft, when I start outlook in safe mode it works fine. I'll try disabling others.

-neilpage99- Appears the only common is that they are VDI's, I'll enable the debug looging. What doesn't make sense is I've got for sure 3 that are problems 2 are in one VDI pool and the other is in another VDI pool. Other workstations in those pools are working fine.
Acronis in Gartner 2019 MQ for datacenter backup

It is an honor to be featured in Gartner 2019 Magic Quadrant for Datacenter Backup and Recovery Solutions. Gartner’s MQ sets a high standard and earning a place on their grid is a great affirmation that Acronis is delivering on our mission to protect all data, apps, and systems.

Author

Commented:
Update- The one I was working on yesterday never would come up (wanted to see if it would regardless of time". Today that same workstation came up fine. Today will try the debug logging. I will post results after I get some logs.
Sorry for the delay in getting back to everyone. I found the problem. What was happening was a two part issue. First was to disable the use of cached mode and then second to disable the use of the offline files (.ost). Once that was done then everything started working ok. I have set this up in Group Policy and since then have not had any other machines with this problem.

Thanks everyone.

Author

Commented:
Because I stumbled on this by accident.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial