Display E-mail Address in "To" Field Outlook 2010

justinmoore14
justinmoore14 used Ask the Experts™
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Hello Experts,

I was wanted to know if it was possible to display the actual e-mail address in the “To” field in Outlook 2010 instead of the Users Name. For example, if you have the user John Doe, that is what will show under the “To” field in his mailbox. I want it to show for example jdoe@contoso.com. Here is why. Let’s say that we needed to change John Doe e-mail address to something different for whatever reason, but wanted to keep his e-mail basically the same. We change his e-mail to jjdoe@contoso.com. Now because the user is John Doe and he has two e-mails jdoe and jjdoe they will both show in his mailbox as John Doe under the “To” field when he is e-mailed. He has no way of telling at a glance whether everyone is using his new e-mail address or if there are some that are still using his old address, and he needs to let them know his e-mail address has changed. Any thoughts?? MS Exchange 2007
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David AtkinTechnical Director
Top Expert 2015

Commented:
Change the Display name within Exchange  to include his middle name or initial.  It will take a little while for the offline address book to update though.

The Global Address List uses display names and then mapps them to their email addresses within Exchange.
THat behavior is by design, and there really isn't any inherent way to stop it. There are other work-arounds, but they're not advised:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/8a695195-d900-43e1-8327-1af8722272ce
justinmoore14IT Manager

Author

Commented:
Hello and thank you both for your very quick responses.

Scorpeo,

Would you mind clarifying your response a little more?? You said (...include his middle name or initial). If I change his display name will that not still show the same name for both address, but with just his middle initial included this time??


Neilpage99,

Thank you for the links. I am still looking over them, but I agree with you that if they are not advised usually with Exchange it is best not to do them. So, thank you for that information for me to look over. :)


Justin
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David AtkinTechnical Director
Top Expert 2015

Commented:
Yes, if you change one of their display names to include a middle charactor then it should change the name in the address book so you will be able to tell the difference.
justinmoore14IT Manager

Author

Commented:
Ok...I may have confused you or I am missing something. If I did I am sorry. Let me try to clarify. There is one mailbox called John Doe, and the original e-mail is jdoe@contoso.com. An alias (under the same mailbox) was created called jjdoe@contoso.com for his new e-mail. How would one change the display name in this case?? If I understand correctly still the Display Name is the same as the Mailbox Name in Exchange??


Justin

Commented:
The display name and the alias are two different values, but I don't think you really need to change anything at all.

Leave jdoe@contoso.com as a secondary SMTP address, making jjdoe@contoso.com the primary. That way, anyone who is replying to an old email, or is using an old address, can still contact the user. But all the mail the user generates from now forward will be "from" jjdoe@contoso.com.

If your email addresses are being generated by recipient policy or email policy, probably from the alias, just make sure you also change the alias from 'jdoe' to 'jjdoe'. That way policy will not try to revert the primary SMTP to the old address, and in any case, policy will not delete any secondary address(es) you choose to enter.
You guys aren't reading the post Author's questions completely.
He's not worried about aliases or display names. He's trying to expose ONLY the email address on the TO: field of an email message - INSTEAD of the person's alias or display name. He doesn't want to change an alias or display name at all, doing so will not grant him his desired results.

The only way to achieve the desired results (i.e. expose the email address in the TO: field instead of the alias/display name) is to use third party software, which is not necessarily recommended.

Commented:
He's presenting "displaying the email address" as a solution to a problem that doesn't really exist, IMO.
If JDoe is viewing his own email, and wants to know which of his own email addresses a person has used in THEIR TO: field, he can view the full message header:

While in Outlook,
1. Open the email message in question.

2. Find the tiny "down arrow" button near the top-left of the message window. When you hover your mouse over it, a baloon will identify it reading: "Customize Quick Access Toobar". Click that button, and select "More Commands".

3. From the "Popular Commands" list, select and add the "Message Options" command to your Quick Access Toolbar.

4. Now, click the newly added "Message Options" button, and review the "Internet Headers" box on the window that pops up. This is essentailly the full email message trascript that occurred from when the person sent the message, to when it arrived in your mailbox. In there you will see the actual email address the person used to send to you.
justinmoore14IT Manager

Author

Commented:
So, not to confuse anyone. This post was at ckratsch message id 37999409. I hadn't seen the other post from the other experts because I got side tracked while typing my response.

Thanks to everyone else who has posted and I will take a look at them tomorrow first thing in the morning when I get back to the office.



Ok, now I am on the same page as you.

jdoe is secondary
jjdoe is primary

jdoe old alias jjdoe is new alias.

With that being said we are back to my original question. When someone e-mails either one of the address the "To" field in outlook shows John Doe.


Justin
Justin, I explained how to handle this in my last post - from the recipient's standpoint.

From the sender's standpoint, when they enter the TO: address, it will always resolve to the display name by default.
justinmoore14IT Manager

Author

Commented:
Neilpage99,

Your last post does not answer my question. We are talking about end users here. Honestly, have you ever tried to explain something to one in this depth. Much less told one that out of the 100's of e-mails they get they are going to have to open each one up to view the full message header and then explain to them where to look in the message header?? Ya right?? LOL. Part of this is Microsoft fault when they changed how you view this in 07. It was far easier to just right click on the message rather than going through all the extra steps you have to now in 7 and 10, but it is what it is.

I think you may have answered part of my question though in your post "37999535". Where you said the only way to do this is to use third party software. If this is the case could you provide me with a few links of the third party software you mentioned (I know it is not recommend).

Ok, so to make sure I understand you correctly. Without using third party software there is now way of exposing this in outlook. This is by design by Microsoft because when someone e-mails either one of those address it resolves it to the Mailbox Name, which is in turn what is displayed in the "To" field in outlook??


Justin
Justin I re-read your last post a couple times and I'm still not certain if you were being rude. I'm trying to help you - but don't take my word for it.

I _did_ answer your question - two-fold - by telling you (1) how to see it on the recipient side, and (2) that you CANT prevent the resloving of email address to display name, by design, by Microsoft.

Maybe someone else will join this question and shed additional light.
justinmoore14IT Manager

Author

Commented:
Neilpage99,

I am very sorry that you took it that way. I was really not trying to be rude, and I apologize that it came across that way. I was only stating that some end users it is almost impossible to explain stuff to. That's all.

--You showed me how to view it in the message header (My question was the "To" field). This part is done and answered.

--You mentioned that it could be done by using Third Party software, and I asked if you could kindly provide me some links to this software that you mentioned??

--Last, I asked in my last post if you didn't mind verifying that I was right in my thinking of how both of the addresses were resolved when they hit the Exchange Server, but you stated again in your last post that it is resolved to the display name. That was what I was looking for.

I really do thank you for your help and working with me on this. I hope you accept my apology.



Justin
No worries Justin, a lot can get lost in translation.
As far as "third party software" to display the email address - the only software referenced is really outdated, and apparently only works on Exchange versions 2000 and 2003. This link references your problem:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/8a695195-d900-43e1-8327-1af8722272ce

...and towards the bottom of that page, a product is referenced from a company called IVASoft called "WhichAddress"
http://www.ivasoft.biz/whichaddress.shtml

IVASoft also produces some other products that "may" or "may not" produce your desired results - like "ChooseFrom"
http://www.ivasoft.biz/choosefrom2007.shtml

...that one seems to help the sender, but not the recipient.

You might browse through their list of products:
http://www.ivasoft.biz/

All other approaches involve a lot of work on behalf of the sender and/or the recipient. For example, if you created a contact from a recipient in your Global Address Book, and modified that contact's "Display As..." field to display BOTH the Name and Email Address, that would tell you which address you're sending to. But EVERYONE would have to do that. There is 'likely' a way to push out contacts to everyone's Outlook, but that's not something I know how to do at this time.

Good luck
justinmoore14IT Manager

Author

Commented:
Neilpage99,

Thank you for understanding.


I really appreciate you taking the time to find and post the links and extra information for me to look over. While I definitely agree with you, and after looking over the information I can see why it is not a recommended method. However, I had never heard of the company before and you never know what the future may hold, so thank you for providing me with that.

Hope you have a great and safe weekend!!


Justin

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