incoming email bouncing

markc56
markc56 used Ask the Experts™
on
Outgoing email is sending correctly and internal email is sending and receiving. But, incoming email (outside) is being rejected with error:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 554 554 5.7.1 (ex:<user@domainname.com>):Recipient address rejected: Access denied (state 13).

Small Business Server 2008
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
Is this a brand new SBS 2008 box?  Did you already run the connect to internet wizard?  5.7.1 is relay denied.
Top Expert 2012

Commented:
Is your Receive Connector setup correctly?

Exchange Management console
Server Config
Hub Transport
Receive Connectors
Windows SBS Internet Receive - right click, Properties, Permission Groups - make sure Anonymous is selected here

Author

Commented:
Sorry, I should mentioned it is just one user. All of users are fine.
Success in ‘20 With a Profitable Pricing Strategy

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Commented:
Hi Check to make sure the email address is setup correctly in the exchange mailbox for the user:

Open Exchange Management Console > Expand Recipent Configuration > Mailbox

Double click on the users mailbox

Click on the Email Addresses Tab

Check to make sure that the users external email address is correct.

Commented:
as it is SBS it may have usename@domain.com, and username@domain.local

Author

Commented:
User's external email address is correct in the Exchange Management Console > Recipent Configuration > Mailbox > Email address tab

Both username@domain.com & username@domain.local are listed with the username@domain.com being BOLD type.
Commented:
This is a new position. Got to asking questions after comparing and researching. Turns out company uses TrendMicro for Spam filtering. Needed name added to .csv file to allow.

Commented:
Glad you resolved the issue :)

Author

Commented:
I should have thought to ask this question earlier.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial