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incoming email bouncing

Outgoing email is sending correctly and internal email is sending and receiving. But, incoming email (outside) is being rejected with error:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 554 554 5.7.1 (ex:<user@domainname.com>):Recipient address rejected: Access denied (state 13).

Small Business Server 2008

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Last Comment

8/22/2022 - Mon

Is this a brand new SBS 2008 box?  Did you already run the connect to internet wizard?  5.7.1 is relay denied.
Shane McKeown

Is your Receive Connector setup correctly?

Exchange Management console
Server Config
Hub Transport
Receive Connectors
Windows SBS Internet Receive - right click, Properties, Permission Groups - make sure Anonymous is selected here

Sorry, I should mentioned it is just one user. All of users are fine.
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William Peck

Hi Check to make sure the email address is setup correctly in the exchange mailbox for the user:

Open Exchange Management Console > Expand Recipent Configuration > Mailbox

Double click on the users mailbox

Click on the Email Addresses Tab

Check to make sure that the users external email address is correct.

as it is SBS it may have usename@domain.com, and username@domain.local

User's external email address is correct in the Exchange Management Console > Recipent Configuration > Mailbox > Email address tab

Both username@domain.com & username@domain.local are listed with the username@domain.com being BOLD type.
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Glad you resolved the issue :)

I should have thought to ask this question earlier.