Exchange NDR Attribute value too long

bergquistcompany
bergquistcompany used Ask the Experts™
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Hello,

I have a user in China who is sending email via Outlook 2007 but every other one it seems comes back as follows:
A message that you have sent could not be delivered to one or more recipients.  This is a permanent error.  The following address(es) failed:

  <username@mindray.com>: 501 Backend Replied [2bb0bbf4.64263940.1284650.00-559.1724701.nbfkord-smmo02.seg.att.com]: Error: attribute value too long
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Commented:
This seems to indicate that you might need to enable the appropriate languages on the server (they're presumably already enabled on the workstation):

http://forums.msexchange.org/m_1800550978/mpage_1/key_/tm.htm#1800550978

Author

Commented:
The issue appears to be on replies received from customers in Chinese.  I have East asian language installed on Windows.  Is there another place I should be installing this?

Commented:
I think you might have to install the language into the Exchange server application. This looks like the most recent language pack (Exchange 2010):

http://www.microsoft.com/en-us/download/details.aspx?id=3197
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Author

Commented:
Is there one for Exchange 2003?  Is there a way to confirm we don't already have it?

Commented:
2003 - what service pack?

There's this MS hotfix:

http://support.microsoft.com/kb/835992

But it claims that the issue is addressed in Exchange 2003 SP2. If you're still on SP1 or earlier, that might be the issue.

Author

Commented:
We are on SP2

Author

Commented:
It only happens when she replies to messages she receives in Chinese

Commented:
In ESM, drill down to the server, right click, properties, locales. Do you have the right locales listed there? If not, add. There look to be five different flavors of Chinese, may as well add all of them.

Author

Commented:
will adding bring down exchange  services or anything
Commented:
I'm not entirely sure. This suggests that you will need to restart the Exchange services after adding the locale:

http://www.exchangeserverhelp.com/showthread.php/22118-Exchange-2003-locales

But this makes no mention of it at all:

http://technet.microsoft.com/en-us/library/aa996256(v=exchg.65).aspx

Better safe than sorry; do it off hours and restart.

Author

Commented:
Added to Locale and did the trick

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