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bergquistcompany
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Exchange NDR Attribute value too long

Hello,

I have a user in China who is sending email via Outlook 2007 but every other one it seems comes back as follows:
A message that you have sent could not be delivered to one or more recipients.  This is a permanent error.  The following address(es) failed:

  <username@mindray.com>: 501 Backend Replied [2bb0bbf4.64263940.1284650.00-559.1724701.nbfkord-smmo02.seg.att.com]: Error: attribute value too long
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bergquistcompany

8/22/2022 - Mon
ckratsch

This seems to indicate that you might need to enable the appropriate languages on the server (they're presumably already enabled on the workstation):

http://forums.msexchange.org/m_1800550978/mpage_1/key_/tm.htm#1800550978
bergquistcompany

ASKER
The issue appears to be on replies received from customers in Chinese.  I have East asian language installed on Windows.  Is there another place I should be installing this?
ckratsch

I think you might have to install the language into the Exchange server application. This looks like the most recent language pack (Exchange 2010):

http://www.microsoft.com/en-us/download/details.aspx?id=3197
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bergquistcompany

ASKER
Is there one for Exchange 2003?  Is there a way to confirm we don't already have it?
ckratsch

2003 - what service pack?

There's this MS hotfix:

http://support.microsoft.com/kb/835992

But it claims that the issue is addressed in Exchange 2003 SP2. If you're still on SP1 or earlier, that might be the issue.
bergquistcompany

ASKER
We are on SP2
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bergquistcompany

ASKER
It only happens when she replies to messages she receives in Chinese
ckratsch

In ESM, drill down to the server, right click, properties, locales. Do you have the right locales listed there? If not, add. There look to be five different flavors of Chinese, may as well add all of them.
bergquistcompany

ASKER
will adding bring down exchange  services or anything
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ckratsch

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bergquistcompany

ASKER
Added to Locale and did the trick