troubleshooting Question

Windows 7, get's IP address from router but can't connect to Internet

Avatar of stevehavert
stevehavertFlag for United States of America asked on
Web DevelopmentMicrosoft Legacy OSInternet Protocols
9 Comments2 Solutions821 ViewsLast Modified:
This is a weird me anyway.  

I have a client with a Windows 7 PC.  Starting three days ago, he suddenly could no longer access the Internet.  He has just the PC which is connected to a Cisco/Linksys wireless router.  The computer is getting an IP address from the router.  When I try to ping the router I get two replies from the IP address of the computer with the message, "Destination host unreachable" and two "Request time out."  

I tested the router with a different computer and it works fine.  Tried both a hard wire and wireless connection, same result.  Uninstalled both adapters in device manager and re-booted; same result.  Tried resetting the IP stack and tried a suggestion that had me create a new DWord entry named "ArpRetryCount" in HKLM\System\CurrentControlSet\Services\Tcpip\Parameters.  No joy.  

I've tried the system in Safe Mode, did a System Restore to before the problem started, scanned for spyware, cleaned up temp files.  I am at a loss as what to try next short of doing a Windows repair install.

Any ideas?

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