troubleshooting Question

Windows 7, get's IP address from router but can't connect to Internet

Avatar of stevehavert
stevehavertFlag for United States of America asked on
Web DevelopmentMicrosoft Legacy OSInternet Protocols
9 Comments2 Solutions821 ViewsLast Modified:
This is a weird one....to me anyway.  

I have a client with a Windows 7 PC.  Starting three days ago, he suddenly could no longer access the Internet.  He has just the PC which is connected to a Cisco/Linksys wireless router.  The computer is getting an IP address from the router.  When I try to ping the router I get two replies from the IP address of the computer with the message, "Destination host unreachable" and two "Request time out."  

I tested the router with a different computer and it works fine.  Tried both a hard wire and wireless connection, same result.  Uninstalled both adapters in device manager and re-booted; same result.  Tried resetting the IP stack and tried a suggestion that had me create a new DWord entry named "ArpRetryCount" in HKLM\System\CurrentControlSet\Services\Tcpip\Parameters.  No joy.  

I've tried the system in Safe Mode, did a System Restore to before the problem started, scanned for spyware, cleaned up temp files.  I am at a loss as what to try next short of doing a Windows repair install.

Any ideas?
ASKER CERTIFIED SOLUTION
Frosty555

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 9 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 9 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros