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Frosty555Flag for Canada

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Exim log questions

I'm trying to figure out some spam issues we are having with our server (emails we send out are getting rejected as spam). I have a few questions regarding what I'm seeing in the logs.

For argument sake, our server's IP is "".

Example 1

2012-05-22 02:33:21 H=( [] rejected MAIL <>: Access denied - Invalid HELO name (See RFC2821 4.1.3)

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Does this mean that my server rejected INCOMING mail from because THEY had an invalid HELO name? Or does it mean that rejected OUTGOING mail from my server because MY server has an invalid HELO name?

Example 2

2012-05-22 08:45:20 H=( [] Warning: "Increment Connection Ratelimit - ( [] because of RBL match"
2012-05-22 08:45:20 H=( [] F=<> rejected RCPT <>: "JunkMail rejected - ( [] is in an RBL, see"

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Does this mean that my server saw incoming mail from and then ratelimited, and then rejected it due to THEM being on a blacklist?  Or does this mean that my server tried to SEND mail to and WE were ratelimited and then rejected for being on a blacklist?


Is there any straightforward way to search the logs for errors related to outbound emails that are bouncing back due to spam? Is there something I can GREP for?

I'm looking at /var/log/exim_mainlog. Is there somewhere else I should be looking too? Or something in cPanel WHM I can use to help make this process easier?
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Flag of United States of America image is seen as an ip on the remote side that does not match the ip from which the request is comming.

The second part suggests that a mail server IP is blacklisted by spamhaus for spamming.

There are log analyzer/crunchers
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Arnold - can you be more specific? For the two log entries above, is the problem with my server sending outgoing mail, or with an outside mailserver sending incoming mail?
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Okay I think I understand now.

In the above example, I own "", no other IP addresses or hostnames are under my control (they are all external sources). We don't use a smarthost or gateway, mail is delivered and received directly.

So the first error is an incoming mailserver that specified an invalid HELO (in this case they tried to use my own server's IP as the HELO, clearly spam)

The second error is the incoming mailserver being on a blacklist, and my mailserver rejected it.

So neither of these things are failures on my part.