troubleshooting Question

Exim log questions

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Frosty555Flag for Canada asked on
LinuxLinux SecurityEmail Servers
5 Comments1 Solution960 ViewsLast Modified:
I'm trying to figure out some spam issues we are having with our server (emails we send out are getting rejected as spam). I have a few questions regarding what I'm seeing in the logs.

For argument sake, our server's IP is "".

Example 1

2012-05-22 02:33:21 H=( [] rejected MAIL <>: Access denied - Invalid HELO name (See RFC2821 4.1.3)

Does this mean that my server rejected INCOMING mail from because THEY had an invalid HELO name? Or does it mean that rejected OUTGOING mail from my server because MY server has an invalid HELO name?

Example 2

2012-05-22 08:45:20 H=( [] Warning: "Increment Connection Ratelimit - ( [] because of RBL match"
2012-05-22 08:45:20 H=( [] F=<> rejected RCPT <>: "JunkMail rejected - ( [] is in an RBL, see"

Does this mean that my server saw incoming mail from and then ratelimited, and then rejected it due to THEM being on a blacklist?  Or does this mean that my server tried to SEND mail to and WE were ratelimited and then rejected for being on a blacklist?


Is there any straightforward way to search the logs for errors related to outbound emails that are bouncing back due to spam? Is there something I can GREP for?

I'm looking at /var/log/exim_mainlog. Is there somewhere else I should be looking too? Or something in cPanel WHM I can use to help make this process easier?
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