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Steveh24

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New Exchange 2007 User Mailbox's are not appearing the Global Address List

I have added 4 new user Mailboxes to our Exchange 2007, but they are not appearing in the Global Address List when sending them an Email in Outlook, I have even rebooted the Exchange.

I believe I can update the GAL, but I'm not sure of the exact process, can somebody please help me.

Thanks
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Netflo
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Hello again :) please try the following steps, taken from another question I answered: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_27692094.html

STEP1:

Exchange Management Console -> Org config -> Mailbox -> Database Management TAB -> Properties on your Mailbox Database XXXXXXX -> Client Settings TAB -> Offline Address Book, click on browse -> Select Default Offline Address Book -> OK -> OK

STEP 2:
Exchange Management Console -> Org config -> Mailbox -> Database Management TAB -> Properties on your Mailbox Database XXXXXXX -> Client Settings TAB -> Default Public Folder Database, click on browse -> Select Public Folder Database -> OK -> OK

STEP 3:
Exchange Management Console -> Org config -> Mailbox -> Offline Address Book TAB -> Properties on your Default OAB -> Distribution TAB -> Ensure Web-based distribution (Outlook 2007-2010) and Public folder distribution (Outlook 2003) -> Apply -> OK.

STEP 4:
Exchange Management Console -> Org config -> Mailbox -> Offline Address Book TAB -> Right click Default OAB and choose update.

STEP 5:
Check your Outlook client in online mode, do you see the new users? If yes, OAB is working.
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Verify if the users are available in OWA.
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Steveh24

ASKER

Thanks for your comment, but I have already done this, although the OAB is not the same as the GAL.

I need to update the GAL, which I believe can only be done via the Management Shell, but I'm not sure of the correct syntax
I forgot to mention that running my Outlook 2007 in non cached mode resolves the problem, but I was looking for a solution that works when my Outlook is Cached
Is your Exchange 2007 server on SP3 at the very least?

When Outlook is operating in cached mode, your looking at the offline address book. When Outlook is in online mode, your looking at the GAL, the same can be said if your working via OWA too.

Can you please verify you have done all the steps I listed in my first post?

Have you tried to download the full offline address book via Outlook 2007 for the cached mode clients? Please see the following link for steps: http://office.microsoft.com/en-us/outlook-help/download-the-offline-address-book-HA010153532.aspx
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Steveh24

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I appear to have found my own solution, which was to fix an Exchange configuration error.