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Word 2003 Save File Locations - Setting could not be created

Hello,

Got a weird one for ya...

User has Office 2003 AND Office 2010 installed.
In Word 2003, I click on Tools/Options and go into File Save Locations to see the default save locations.
I click on Modify to change the default location and when I choose the folder location, a pop up error comes up and says "The setting could not be created"

There used to be Office 2003 group policies in place, but have been replaced by Office 2010 ADMX group policy changes.
My guess if group policy was into play, the Modify button would be greyed out and unable to select it, right?

what else could it be?
Microsoft WordMicrosoft OfficeWindows Server 2003

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Stacy Brown

8/22/2022 - Mon
John

>>> what else could it be?  <--- This:  User has Office 2003 AND Office 2010 installed.

In the majority of posts I have participated in here, people finally give up on having multiple versions of Office installed. Your Office 2010 is conficting here with Office 2003 as you note. Have your user remove the older version.

.... Thinkpads_User
Stacy Brown

The registry setting for 2003 is located here: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Common\General

It is an expandable string value called UserTemplates with the value being the location

With Office 2010, the registry setting is located here:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\General

It is also, an expandable string value called UserTemplates with the value being the location

It could be that these setting conflict but you could try recreating the 2003 reg setting and see if that works for you.
JA Network

ASKER
Thanks Finalword! I'll have to try this as soon as the user (my CEO) comes back!

In the meantime, I noticed that you were referring to the UserTemplates key, but I found something else that I wondered about:

There is a DOC-PATH key under:
HKEY_CURRENT_USER\Software\Policies\Microsoft\office\11.0\Word\Options

Do you think has anything to do with it?
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER CERTIFIED SOLUTION
Stacy Brown

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