Word 2003 Save File Locations - Setting could not be created

jumpassociates
jumpassociates used Ask the Experts™
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Hello,

Got a weird one for ya...

User has Office 2003 AND Office 2010 installed.
In Word 2003, I click on Tools/Options and go into File Save Locations to see the default save locations.
I click on Modify to change the default location and when I choose the folder location, a pop up error comes up and says "The setting could not be created"

There used to be Office 2003 group policies in place, but have been replaced by Office 2010 ADMX group policy changes.
My guess if group policy was into play, the Modify button would be greyed out and unable to select it, right?

what else could it be?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
>>> what else could it be?  <--- This:  User has Office 2003 AND Office 2010 installed.

In the majority of posts I have participated in here, people finally give up on having multiple versions of Office installed. Your Office 2010 is conficting here with Office 2003 as you note. Have your user remove the older version.

.... Thinkpads_User
Stacy BrownSenior Applications Administrator

Commented:
The registry setting for 2003 is located here: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\11.0\Common\General

It is an expandable string value called UserTemplates with the value being the location

With Office 2010, the registry setting is located here:
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Common\General

It is also, an expandable string value called UserTemplates with the value being the location

It could be that these setting conflict but you could try recreating the 2003 reg setting and see if that works for you.

Author

Commented:
Thanks Finalword! I'll have to try this as soon as the user (my CEO) comes back!

In the meantime, I noticed that you were referring to the UserTemplates key, but I found something else that I wondered about:

There is a DOC-PATH key under:
HKEY_CURRENT_USER\Software\Policies\Microsoft\office\11.0\Word\Options

Do you think has anything to do with it?
Senior Applications Administrator
Commented:
Well shucks...I'm so sorry..I've got templates on the brain!  Of course, you want DOC-PATH not Templates.  Good find!  FYI...on my 2010 system, Doc-Path is not showing up.  Check his DOC-Path key and let us know how this turns out for you.

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