troubleshooting Question

Possible printer driver issue - Samsung clx-3185n

Avatar of lesgray
lesgray asked on
SoftwarePrinters and ScannersWindows 7
19 Comments1 Solution684 ViewsLast Modified:
A client of mine bought a Samsung CLX-3185n printer about a month ago.  She has a AMD 6 core PC, 16GB ram, biostar motherboard, Win 7 HP.  She bought this early this year.  The computer was working fine until after the Samsung was installed, then she started getting BSODs on a fairly regular basis.  Event Viewer is showing either 0x0000001a or 0x0000050 errors indicating either a driver problem or a memory management issue.

I've run every ram test, hd test, virus and malware scan I can think of, but the BSODs keep coming.  I have uninstalled the printer and deleted the drivers and software to no avail.

Personally I think it may be the motherboard or possibly the CPU.  I have tested the power supply as well and it is fine. I did download and install the latest drivers from Samsung as well prior to uninstalling the printer.  I'm quite puzzled, can;t seem to work out what the problem is.  

Anyone have any thought, suggestions??

Les
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 19 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 19 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros