Server crashing

citymarketing
citymarketing used Ask the Experts™
on
Hi server is crashing daily with following error code and hoping someone might be able to shed some light...?

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.0.6002.2.2.0.274.10
  Locale ID:      2057

Additional information about the problem:
  BCCode:      7f
  BCP1:      0000000000000008
  BCP2:      0000000080050031
  BCP3:      00000000000006F8
  BCP4:      FFFFF800050E0CA4
  OS Version:      6_0_6002
  Service Pack:      2_0
  Product:      274_2
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Commented:
Try with disabling NetBIOS over TCP/IP.  Also check that the multiple Antivirus and/or Firewalls are not installed.
Is anti-virus software installed on the server? If so, it may be using too many kernel resources.

Microsoft provide a fix for this problem here:

http://support.microsoft.com/kb/822789

Otherwise, what server is it, and what OS?

Author

Commented:
Hi thanks.
Have downloaded and attampted to apply fix in kb822789 but came back with 'not applicable update'

OS is Server 2008R2 on a Proliant DL380 G5.

Thanks guys.
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Commented:
Check if there are dump files in c:\windows\minidump. If so, upload the latest dmp file and I will analyze it for you if possible.

Commented:
Have you updated the Firmware of HP Proliant DL380 G5 for making ready for Windows 2008 R2?  It is older system than release of Win 2008 R2 and it requires Firmware Update.

You can obtain latest Firmware Update ISO DVD image from HP Support website.

Author

Commented:
Hi,

I have attached the most recent dmp file.

Thanks

Commented:
I can't see the attached file... did you upload it to EE?

Author

Commented:
Sorry I didnt actually click 'Attach' the first time.
Mini052312-04.dmp

Commented:
Can you tell us if you installed Antivirus or firewall software on the server?

Author

Commented:
Server is running latest version of Kaspersky, thanks.
Commented:
What kind of backup software are you using?
Debugging is pointing to something called: BackupAssist Ser...

Author

Commented:
Oh really.
Hmm...ok, I'll have a look into this and get back asap.
Thanks v.much

Author

Commented:
Thats has solved it.
Thanks !

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