troubleshooting Question

Toshiba l755 laptop restarts instead of shutting down

Avatar of nsappir
nsappir asked on
HardwareLaptops NotebooksMicrosoft Legacy OS
5 Comments1 Solution1287 ViewsLast Modified:
On a client's Toshiba l755-s5245 laptop when you click on the shotdown bottun the computer will start shutting down but then will immmidiately restart.

The same would occur if you press the on-off switch.

* Bios has been updated.
* Wake up on lan is disabled.
* Windows is 100% up-to-date.
* Automatic restart in Power Options is turned off.
* Same in Safe Mode
* Same with hibernation
ASKER CERTIFIED SOLUTION
Chris B
Retired

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