troubleshooting Question

Exchange mail for users in remote office stuck in Exchange server

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ianmal2 asked on
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Have just taken over a job with a strange mail set up.  Remote office users did not have an account on Server located in head office.  They receive mail from 3rd party Mail host (main office Exchange Server collects mail from 3rd party using POP3).  The 2nd office collect their mail via POP3 to the 3rd party

I, stupidly, created new users on the main office sever with the same user name and email address as the users in the remote office which has resulted in all mail generated in Head Office intended for people in 2nd office being held by the Main Office Exchange Server waiting to be locally collected which they never will be.  Hope that makes sense.

I can see the mail using the Message tracking centre so my questions is;

1. How can I cause the mail for the people in the 2nd office to be ‘sent out’ and collected via 3rd party mail host?

2. How can I change the account so that the mail is no longer treated as internal but retain the account for future use.

3. How can I create new user accounts which do not have mail accounts when created or can configure mail to be sent out ?

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