troubleshooting Question

Create Blackberry User Problem

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verbal7 asked on
BlackBerry ProgrammingEmail ServersBlackBerry
4 Comments1 Solution1017 ViewsLast Modified:
I have a user in AD who needs to have a Blackberry provisioned for him but I continually get the following error when attempting to create the user in the Blackberry Administration Service:

"The BlackBerry Administration Service cannot find the records you were looking for. Verify the search criteria you specified and try again."

I have verified that the user is not hidden from the GAL in Exchange, I have refreshed the available user list from the company directory (Servers and components > Blackberry Solution Topology > Blackberry domain > Component view > Email > Refresh available user list from company directory link), and I have restarted the Blackberry Administration Service on the BES.

Does anyone have any other suggestions to try? The user has been in AD for two days as of this morning.
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