Link to home
Start Free TrialLog in
Avatar of Jonathan Edwards
Jonathan EdwardsFlag for United Kingdom of Great Britain and Northern Ireland

asked on

HP EliteBook 8730W won't boot

We have a HP EliteBook 8730W with XP Pro.

If we boot the laptop normally, it get past WinXP screen and then goes blank

If we try and go into safe mode, it hangs at hpdskflt.sys

If we try last known good, screen goes blank.

Tried booting from XP cd and blue screened.

Any help would be appreciated!
Avatar of Kyle Davies
Kyle Davies
Flag of South Africa image

Try and run a memory test as well as HDD test's and see it could be memory or the HDD that is faulty you can download this tool that has the programmes to test with: http://www.ultimatebootcd.com/download.html
ASKER CERTIFIED SOLUTION
Avatar of thinclientguy
thinclientguy

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
running memtest86+ for ram, and Disk diag for your disk brand is a good first step

you can also test the hardware is ok (except disk) by booting from a live cd, like Knoppix :
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso     

post diag results!