troubleshooting Question

Blue screen Windows xp when trying to watch video

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dmainternFlag for United States of America asked on
Web BrowsersWindows XP
11 Comments1 Solution527 ViewsLast Modified:
I have a user whose computer blue screens and then restarts whenever a video is on the screen. It happens in Chrome, Firefox, and IE. I don't have to be watching any video, I could just be on a page that has one and it'll blue screen. What I've done so far is remove the memory module and replace it in the other slot, and uninstall the 'Sunbelt Enterprise Agent'. I had found a few web sites that said this would fix the problem, but it didn't. Any ideas?
Sudeep Sharma
Technical Designer

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